CRM Manager
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Robert Half
to lead their customer engagement strategy and Salesforce platform development. This is a fantastic opportunity to take ownership of CRM in a globally focused, digitally evolving organisation where customer data and insight sit at the heart of commercial and community growth. The successful candidate will shape and deliver CRM strategy, lead a small technical team, and influence internal stakeholders … insight-led approach to CRM Manage internal stakeholders and external vendors to deliver scalable improvements Deliver actionable insights, reports, and dashboards to support marketing, commercial, and service teams Ensure data compliance and GDPR adherence across systems and processes Coach and develop a team of Salesforce administrators and CRM specialists Advocate for a customer-first mindset across the organisation What … operations, ideally within a matrixed or mission-driven organisation Strong technical knowledge of Salesforce (Sales, Service, Marketing Clouds) Experience with CRM integrations, automation, analytics, and reporting Strong understanding of data governance, CRM compliance, and user training Ability to influence stakeholders at all levels, from C-suite to end users Experience managing third-party vendors and cross-functional projects More ❯
Employment Type: Contract, Work From Home
Rate: £60,000
Posted: