IT Service Desk Team Lead
- Hiring Organisation
- EA First
- Location
- Cambridge, Cambridgeshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £50000/annum
opportunity for someone who enjoys balancing hands-on technical support with people leadership and is looking to further develop their career within IT Service Management As IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support experience for colleagues across … develop a team of Service Desk professionals, fostering a positive and high-performing culture. Provide hands-on technical support and act as an escalation point for complex incidents and service requests. Oversee daily Service Desk operations, ensuring tickets are managed effectively and service levels are consistently achieved. Monitor performance ...