2 of 2 Remote/Hybrid ITSM Jobs in Cambridgeshire

Strong written and verbal communication skills; able to produce board-ready reports and lead senior-level partner reviews. • Analytical mindset — comfortable interrogating data from ITSM, billing and provisioning systems to build insight, not just reports. • Proficiency in ITSM, CRM, order management and billing platforms; familiarity with ITIL service management principles. ...

management of both toolsets, ensuring they are aligned with business goals, consistently adopted across teams, and configured to support high-quality, insightful delivery and ITSM excellence. This role bridges product ownership (what the platforms should do and why) with administration (how they are configured and run). You work closely … Proven experience administering Atlassian and ServiceNow products in a medium or large organisation • Strong understanding of Agile, Scrum, and Kanban methodologies • Knowledge of ITSM best practices and modern delivery frameworks • Hands-on experience configuring workflows, issue types, schemes, permissions, dashboards, and automation • Strong stakeholder management and requirements-gathering skills • Ability ...