1 of 1 Matrix Management Jobs in Cambridgeshire

ability to write coherent, concise, and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrix management environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience managing the provision of complex … IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience More ❯