IT Helpdesk Support
- Hiring Organisation
- Winsearch
- Location
- London, Holborn and Covent Garden, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £38000/annum
professional looking to grow your career within a forward-thinking MSP environment? An established Managed Service Provider is looking for an experienced Service Desk Engineer to join their technical support team. This is a great opportunity to work across a varied client base, handling escalations, owning tickets … engineers, handling more complex issues Own incidents through their full lifecycle, keeping clients informed and ensuring issues are resolved properly Work to agreed Service Desk SLAs, including response times, resolution targets, and customer satisfaction Provide remote support as well as attend client sites when hands-on support ...