2 of 2 Remote/Hybrid SaaS Jobs in Campbeltown

as a local partner, not a distant US vendor Preferred Qualifications 3+ years of experience in Customer Success, Professional Services, or Consulting in a SaaS environment, preferably with AI tools. Full professional or native fluency in French and English, including comfort leading executive-facing conversations and writing customer-facing materials ...

Operations. Ema’s customers do not run demos. They replace mission-critical, manual business processes with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. In this world, support is not reactive . Support is production reliability, trust preservation, and system learning . … both customer urgency and engineering quality 7. Required Qualifications 6–9+ years in senior technical support, reliability, or production engineering roles Experience supporting enterprise SaaS platforms in production Strong understanding of: APIs and integrations Distributed systems Logs, traces, and diagnostics Experience handling escalations and incidents Customer-facing experience with senior ...