Remote Customer Experience Cloud & AI SME
- Hiring Organisation
- Maxaccelerate
- Location
- Canterbury, Kent, UK
automation with business and customer service objectives . Evaluate and integrate new AI and automation tools to enhance customer experience. Key Requirements Technical Skills 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise). Hands-on knowledge of Einstein AI, NLP, chatbot … Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce . Knowledge of API integrations, RPA, and machine learning-driven automation . Soft Skills & Experience Passionate about customer experience, AI, and digital transformation . Comfortable working directly with clients , understanding their self-service & AI needs. Strong problem-solving ...