Service Desk Manager (Internal Applications Only)
- Location
- Cardiff, Wales, United Kingdom
CCIT) Business Unit and reports directly to the Head of Service Desk. The Service Desk Manager is responsible for the operational leadership, performance and continuous improvement of ARO’s 1st and 2nd Line Service Desk teams. The role ensures the consistent delivery of high-quality support services … provide effective end-to-end service delivery. In line with ARO’s values, the Service Desk Manager will foster a culture of collaboration, accountability, continuous improvement and customer excellence. Please note that this is a Hybrid role with onsite requirement 3 days a week. Applicants must ...