8 of 8 Customer Experience Jobs in Cardiff

Service Delivery Agent/Customer Support/Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Delivery Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number … part of a team setting up a new service which comes with exciting career prospects for the right person. Our client would like previous experience in banking, financial services, insurance industry working as part of as service based business. You will be responsible for the efficient and effective delivery … by providing on-the-ground support. This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing More ❯

Enablement value stream in the R&D department. Your role involves developing clean, maintainable software that expands our product, seamlessly integrating our solutions with customer systems. You will ensure our solutions are tested, accessible, extensible, secure, and high-performing. Attention to detail is crucial, and your ideas and challenges … are encouraged within our empowered team of skilled developers. What you'll do Integrate the Backbase platform into customer systems, focusing on backend implementation. Provide technical solutions to complex issues, enhancing customer experience and company reputation. Analyze current code and industry trends to formulate efficient processes and … premise deployments. Adopt Agile practices and continuous integration/delivery for rapid, autonomous team decision-making. Who you are At least 3 years of experience as a Java Backend Developer. Proven experience in enterprise projects. Experience in banking or Fintech is a plus. Excellent communication skills in More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

for a period of 1 month initially. The role will involve supporting with the testing and staging of IT tech, ready for deployment to customer installations. This role would suit someone with a good understanding of IT, computers, hardware and software, and someone looking to start a long-term … IT systems (PC's/Network equipment/servers/cameras/tablets/hand-held devices) to ensure full functionality before deployment to customer project site. Supporting with software and firmware upgrades/downgrades (including routers, firewalls, and switches) Supporting with picking, packing, and dispatch of equipment to … customer project sites. What you'll need: Strong experience in IT/Computer systems including hardware & software. Great customer experience and ability to communicate positively. Positive, solutions focused approach to work tasks. Manually dextrous. Good understanding of health & safety in a work environment. Able to drive More ❯

for a period of 1 month initially. The role will involve supporting with the testing and staging of IT tech, ready for deployment to customer installations. This role would suit someone with a good understanding of IT, computers, hardware and software, and someone looking to start a long-term … IT systems (PC's/Network equipment/servers/cameras/tablets/hand-held devices) to ensure full functionality before deployment to customer project site. Supporting with software and firmware upgrades/downgrades (including routers, firewalls, and switches) Supporting with picking, packing, and dispatch of equipment to … customer project sites. What you'll need: Strong experience in IT/Computer systems including hardware & software. Great customer experience and ability to communicate positively. Positive, solutions focused approach to work tasks. Manually dextrous. Good understanding of health & safety in a work environment. Able to drive More ❯

priority areas for testing. Ability to analyze complex requirements and determine suitable test coverage. Validate financial calculations including affordability, LTVs, APRCs, and payment schedules. Experience testing complex applications with multiple third-party APIs. Knowledge of various testing methodologies and ability to select appropriate techniques. Proficiency in API testing, including … and manage context switching and changing priorities. Strong written and verbal communication skills, simplifying testing and defect information for non-testers. Desirable Technologies/Experience Knowledge and experience with second charge mortgages. Detailed understanding of mortgage servicing (both account and customer). Experience with Xray test … and Postman for API testing. Ability to create and maintain automated tests using Playwright. Testing of Amazon Connect or other cloud contact center solutions. Experience with Confluence for document creation and maintenance. Cross-browser/device testing using Browserstack or similar tools. Accessibility testing of web applications. Mobile testing More ❯

you do, get in touch today! About the role We believe in the power of data to drive smarter decisions, better products, and meaningful customer experiences, and are on the lookout for a strategic, visionary Head of Analytics to take our analytics capabilities to the next level. Reporting directly … with the pricing team to test behavioural response to incentive-based offers. Partnered with the product team to define key metrics for a new customer journey flow. Rebuilt a cross-functional dashboard to provide exec-ready visibility of acquisition KPIs. Hosted an internal session on best practices for storytelling … tools like SQL, Python, BI platforms, and cloud-based analytics. Strong grasp of business strategy, and how data can accelerate growth and operational excellence. Experience in fast-paced sectors like tech, e-commerce, or fintech (insurance/financial services is a bonus!). If you're ready to lead More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯