1 to 25 of 26 Customer Experience Jobs in South Wales

Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population. We believe in the value of providing … include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new More ❯

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Content Designer in our digital customer experience team, you'll help deliver world-class content across the My Sky app, agent macros, and transactional communications. You'll collaborate within Agile teams, drive content solutions … and be responsible for outcomes that meet business goals and customer needs. Sitting within the Customer Experience Centre of Excellence, you'll create world-class customer journeys and designs to support our product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better … and evolve content practices . Champion AI and utilise CMS tools to create, test, and optimise content. Experiment with LLMs, share learnings, and support wider adoption Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience. What you'll bring: Experience delivering high-impact, user-centred content across large-scale digital products More ❯

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £36k Basic £50k - £60k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very strong career prospects and great benefits. The Role Customer … Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage the end-to-end process for complex deals. In this role you will: Support the Sales Managers and teams in achieving all business … and follow through to completion. Ensure the highest standard of professional conduct and service to both customers and colleagues. A background in telecoms would be extremely advantageous. The Candidate - Customer Success Manager - Account Manager To be successful in the role you will have the following experience: Experience in a customer service/Sales/Project Management More ❯

Job Title: Solutions Architect Department: Public Sector Services Management Responsibility for: No Travel Required : Yes Salary: £60,000 - £80,000 depending on experience Reports to : SVP Business Development Location: Home Based/On-site as required Contract Type: Permanent Job Summary/Overview Working as part of the Public Sector Business Development Team, the role is to be a … response to identified client requirements. You will identify and quantify the transformational outcomes that our solutions can deliver to clients through the integration of technology, analytics, processes, people and customer experiences. You will be regularly engaging with the wider TP Transformation and Innovation (T&I) team, partners and third-party supplier base, as well as drawing on our relevant … requirements and specifications for the purposes of pricing and delivery planning aligned to client requirements and evaluation criterion Demonstrable knowledge and success of how to structure a solution for customer management services and operations Demonstrable knowledge of formal bid procurement processes and vendor responses e.g. RFI/ITT/ITN/RFP/BAFO Understanding of how AI can More ❯

with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs. … from, consolidation of and/or decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written Be able to think ‘out … of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and support Hardware support, including racking/(un)racking Microsoft Azure Services Conditional More ❯

days per week, with occasional travel to events/exhibitions when required, so please do not apply if you cannot commit to this c.£30,000 (negotiable, dependent on experience and skill set) Are you a HubSpot specialist with a passion for data, automation and optimising the customer journey? This is a fantastic opportunity to join a forward … thinking business nestled in the heart of Kent, taking ownership of their HubSpot platform to ensure every stage of the customer lifecycle — from first interaction to repeat business — is seamless, efficient, and commercially effective. This isn’t a creative or design-led marketing role — it’s a technical and analytical position focused on improving how the business engages with … when required, so an all-round interest in marketing and good grasp of English, both written and verbal, is essential! The Role Manage and maintain the HubSpot CRM, ensuring customer data is accurate, segmented and optimised for effective targeting Map and enhance the end-to-end customer journey, ensuring smooth handoffs between marketing, sales and customer success More ❯

when you fail, we all learn, then we’re eager to hear from you. We are looking to expand our Through Life Support Engineering capability in all levels of experience and are keen to hear from you if you feel you’re ready to take the next step in your career. You must be a Sole UK National and … qualify for Security Clearance. Job Description The Configuration Management Engineer role will involve working as part of an Integrated Logistics Support (ILS) team for the customer, planning and developing support across Products, Systems and Equipment (PSE) with a specific focus on the supportability of the digital related resources including hardware, software, firmware, data and network infrastructure. This role may … and investigating technical issues. Support or lead the development of digital asset support policies and procedures. Support or lead the development and maintenance of technical documentation in line with customer process. Apply a practical systems thinking approach to understand the wider system interactions and solutions. Be adaptable, as project requirements evolve, and ensure relevant parties are notified of changes More ❯

Our client a global leader in education is driving an exciting transformation in how they deliver digital products and services, with a strong focus on innovation, customer experience, and measurable impact. You’ll play a key role in shaping, delivering, and optimising our client’s portfolio of customer-facing digital products. You’ll define strategy, manage roadmaps … attendance at our client’s office in Cardiff. Key responsibilities: Product strategy & roadmapping: Develop and communicate clear product strategies and roadmaps aligned with organisational goals. Prioritise initiatives based on customer value, business impact, and technical feasibility, adapting to changing needs and market trends. Product delivery: Translate features into user stories and acceptance criteria, leading agile teams through delivery. Monitor … progress, manage risks, and make trade-offs to ensure timely, high-quality releases. Customer focus & performance: Embed customer-centric design through continuous feedback and data analysis. Track and optimise product performance, proactively addressing issues to improve outcomes. About you: Proven experience in product management , ideally within education technology or mission-driven organisations. Strong understanding of the education More ❯

Our client a global leader in education is driving an exciting transformation in how they deliver digital products and services, with a strong focus on innovation, customer experience, and measurable impact. You’ll play a key role in shaping, delivering, and optimising our client’s portfolio of customer-facing digital products. You’ll define strategy, manage roadmaps … attendance at our client’s office in Cardiff. Key responsibilities: Product strategy & roadmapping: Develop and communicate clear product strategies and roadmaps aligned with organisational goals. Prioritise initiatives based on customer value, business impact, and technical feasibility, adapting to changing needs and market trends. Product delivery: Translate features into user stories and acceptance criteria, leading agile teams through delivery. Monitor … progress, manage risks, and make trade-offs to ensure timely, high-quality releases. Customer focus & performance: Embed customer-centric design through continuous feedback and data analysis. Track and optimise product performance, proactively addressing issues to improve outcomes. About you: Proven experience in product management , ideally within education technology or mission-driven organisations. Strong understanding of the education More ❯

manager to create successful sales and territory plans Door to Door residential field sales selling fibre broadband Identifying, negotiating, and winning new customers on a daily basis Delivering excellent customer experience and product knowledge at every door Striving to exceed KPIs and targets to truly benefit from uncapped commissions Using all tools provided to create healthy pipelines and … gather customer data Background and Experience for the Field Sales Executive role: Experience in Field Sales, Door to Door, Venue Sales, Face to Face Sales or Face to Face Charity Fundraising Motivated, sales focused and tenacious Full driving license and own transport required Clear DBS check If you're interested in this Field Sales Executive role, click More ❯

across a wide range of devices Work on technology that reaches millions of users globally Collaborate with world-class engineers across Comcast and Sky Build features that directly impact customer experience Be part of a team that values innovation, diversity, and technical excellence What you'll bring Deep extensive experience of Android application development Established and highly … skilled in all aspects of software engineering Strong programming skills in Java and Kotlin Solid understanding of Android architecture patterns and best practices Experience with video streaming protocols (HLS, DASH) Familiarity with ExoPlayer (bonus) Agile development experience with CI/CD pipelines Strong analytical and debugging skills Ability to prioritize and organize effectively Willingness to mentor and collaborate … development of a robust video player that integrates with streaming services, DRM, advertising, emergency alerts, and real-time analytics. Your work will directly impact how users around the world experience video on Android and FireTV devices. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky More ❯

entering an exciting new growth phase. Following major investment in a state-of-the-art logistics hub in South Wales , Oprema continues to expand its reach, service levels, and customer base across the UK. Now, they're looking for an Internal Business Development Executive to join their energetic team in either Cardiff or Northampton The Role You'll be … at the heart of Oprema's sales operation-building strong relationships, growing market share, and delivering an exceptional customer experience every time. You'll be: Growing sales and market share across your region Re-engaging lapsed accounts and developing new opportunities Managing customer relationships from enquiry to order Providing tailored quotes and first-class support Maintaining accurate … CRM records and liaising with suppliers Staying informed on Oprema's tier-one and tier-two brands What You'll Bring Sales experience, ideally within the security distribution or related tech sector Excellent communication and relationship-building skills Strong attention to detail and CRM/ERP experience A proactive, upbeat, and commercial mindset Nice to have: Understanding of More ❯

balance. - Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards What you will be doing as Business Development Manager - Build and maintain a thriving customer base to expand revenue streams and secure lasting partnerships. - Organise your sales activities with precision, ensuring impactful engagement through calls, emails, and face-to-face meetings. - Identify, establish, and … nurture key accounts to unlock their full potential. - Promote our brand with passion and deliver an exceptional customer experience every step of the way. - Self-generate appointments and convert them into significant revenue gains. - Master the ins and outs of our clients products and services to deliver informed and effective solutions. - Offer expert guidance to address client concerns … a background of 2 years+ in Air & Sea sales and are eager to step into a dynamic business development role - You're commercially savvy and committed to delivering outstanding customer service. - Self-motivated, proactive, and brimming with the entrepreneurial spirit to succeed. - You excel at building connections, communicating effectively, and showcasing your passion for what you do. - You thrive More ❯

based in the heart of South Wales.Our client is a market leader in the field, driven by innovation and a commitment to using technology to enhance business operations and customer experience click apply for full job details More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the team: You will be joining an existing team of delivery managers, each responsible for supporting their own product development squads and projects. The team is embedded in the daily life of the business working very closely with stakeholders and trusted by them … tools to help drive accountability Ensure key metrics, resources and budgets are tracked and kept up to date Make recommendations for improvements to existing processes and procedures Requirements: Demonstrable experience of Responsibilities section Proven experience in delivery project management within Agile environments. Knowledge, & application of Scrum and/or Kanban frameworks. Experience managing web-based application projects More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the team: You will be joining an existing team of delivery managers, each responsible for supporting their own product development squads and projects. The team is embedded in the daily life of the business working very closely with stakeholders and trusted by them … tools to help drive accountability Ensure key metrics, resources and budgets are tracked and kept up to date Make recommendations for improvements to existing processes and procedures Requirements: Demonstrable experience of Responsibilities section Proven experience in delivery project management within Agile environments. Knowledge, & application of Scrum and/or Kanban frameworks. Experience managing web-based application projects More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, About the Role We are seeking a Senior Product Manager to lead the definition and delivery of initiatives within our customer data management portfolio. You will work closely with cross-functional teams including product, engineering, and stakeholders across the business. Acting as Product Owner … and enhance product performance Partner with Sales, Marketing, and Support to align product positioning and gather market feedback Support and mentor team members to foster growth and collaboration Requirements Experience in product management or product ownership, ideally with data-driven platforms Strong interest in data and analytics, with an understanding of statistical concepts Comfortable working independently and taking ownership More ❯

based in the heart of South Wales.Our client is a market leader in the field, driven by innovation and a commitment to using technology to enhance business operations and customer experience.This small but growing companybelieve in a collaborative culture where your skills and ideas can make a real impact. The Role We are seeking a proactive and detail-oriented … UAT). Provide training and ongoing support to end-users to ensure successful adoption. Continuously identify opportunities for process improvement and system enhancement. What We're Looking For: Proven experience as a Salesforce Business Analyst. Strong knowledge of the Salesforce platform, including Sales Cloud and Service Cloud. Excellent communication, interpersonal, and stakeholder management skills. Experience working in an More ❯

quality technical documentation to support innovative products used in high-tech industries. Youll collaborate with diverse teams to ensure accuracy and clarity, playing a pivotal role in delivering exceptional customer experiences. The company is dedicated to fostering an inclusive, supportive environment with excellent opportunities for career development and work-life balance. Key Responsibilities Documentation Creation and Management Produce, develop … in engineering labs Collaboration and Communication Liaise with engineers, technicians, and subject-matter experts to resolve technical queries Collaborate with Sales and Marketing teams to support project launches and customer needs Communicate technical details effectively to diverse audiences, tailoring content appropriately Process and Compliance Maintain robust documentation systems, including version control and editing processes Ensure timely organisation, management, and … photographs and illustrations to enhance documentation Use tools like MadCap Flare, Adobe Acrobat, SolidWorks/SolidEdge, and Microsoft Office effectively The Person/Qualifications Strong technical writing skills with experience in document review cycles Proficiency in PC-based applications, including desktop publishing, photo editing, or CAD software Ability to research, analyse, and communicate complex technical information Familiarity with manufacturing More ❯

campaigns to achieve ambitious sales goals and expand market reach. Collaboration: Partner with the marketing team to follow up on live chat and social media leads, ensuring a seamless customer journey. Market Development: Support efforts to saturate the existing UK market and assist with expansion into new regions. Compliance and Processes: Adhere to company policies and procedures to enhance … customer experiences and maintain compliance. Key Skills and Attributes Communication: Exceptional verbal and written communication skills. Sales Expertise: Previous telesales experience is highly desirable. Consultative Approach: Ability to engage in meaningful, solution-oriented discussions using provided scripts and product knowledge. Target Driven: Ambitious and results-focused, with a strong drive to exceed sales goals. Reliability: Honest, proactive, and … dependable. Requirements Experience: Minimum of 2 years in a sales role (required). Ideally experience selling training but not essential Benefits and Package Salary: 30,000 Competitive commission structure Holidays: 30 days per year (including bank holidays) Health Insurance Pension Plan Birthday Leave: Day off for your birthday Additional Leave: Two weeks discretionary leave at Christmas Casual Dress More ❯

phase to drive strong app engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights and feedback : Collaborate with internal … teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong … desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You’re a natural communicator with excellent interpersonal skills and a passion for helping people. You’re open-minded, a good listener, and eager to learn More ❯

phase to drive strong app engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights and feedback : Collaborate with internal … teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong … desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You’re a natural communicator with excellent interpersonal skills and a passion for helping people. You’re open-minded, a good listener, and eager to learn More ❯

phase to drive strong app engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights and feedback : Collaborate with internal … teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong … desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You’re a natural communicator with excellent interpersonal skills and a passion for helping people. You’re open-minded, a good listener, and eager to learn More ❯

phase to drive strong app engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights and feedback : Collaborate with internal … teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong … desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You’re a natural communicator with excellent interpersonal skills and a passion for helping people. You’re open-minded, a good listener, and eager to learn More ❯

services millions of people love. And we do it all right here at Sky. Our IoT Platform team works closely with product, delivery, and business teams to create seamless customer experiences. From integrating connected devices to managing the smart home, we focus on building the platform that enables customers to connect with the technologies that matter most. We are … shaping the future direction of our products, technology, and business objectives. Feedback & Recommendations - Share insights and recommendations to continuously improve architectural practices and guidelines. What you'll bring Proven Experience - Expertise in creating and maintaining end-to-end solution designs for cloud-based platforms, consumer devices, and mobile applications. Experience with connected home solutions on AWS (including AWS … IoT) is ideal. Technical Proficiency - Broad hands-on experience across cloud infrastructure, IoT platforms, firmware integration, and modern development practices. Cloud Design Expertise - Strong knowledge of scalable, performant cloud architecture principles. AWS Skills - experienced with AWS infrastructure and cloud networking. Engineering Best Practice - Strong knowledge of DevOps and modern engineering practices. API & Microservices - Experience building secure, scalable API More ❯