24 of 24 Customer Experience Jobs in South Wales

the Company Nextbase is a market leader in connected car technology and driving intelligence. Founded in the UK in 1999, we have 25 years' experience of manufacturing in-car devices and protection platforms, and, to this day, our sole focus is on driver wellbeing and safety. Ours is the … markets. Please learn more about Nextbase at . About the Role We are looking for an organised, detail-oriented individual to join the Global Customer Services team as our Global Head of Customer Services reporting to Executive Management. The Global Head of Customer Services must have a … the Voice of the Customer (VoC) program within support, ensuring insights are captured and shared across the organisation Collaborate with Product, Engineering, and CX teams to drive improvements based on customer feedback Conduct micro-surveys to quickly validate assumptions, gather customer sentiment, or assess new features and More ❯

the Company Nextbase is a market leader in connected car technology and driving intelligence. Founded in the UK in 1999, we have 25 years' experience of manufacturing in-car devices and protection platforms, and, to this day, our sole focus is on driver wellbeing and safety. Ours is the …//nextbase.com/about-us/. About the Role We are looking for an organised, detail-oriented individual to join the Global Customer Services team as our Global Head of Customer Services reporting to Executive Management. The Global Head of Customer Services must have a … the Voice of the Customer (VoC) program within support, ensuring insights are captured and shared across the organisation Collaborate with Product, Engineering, and CX teams to drive improvements based on customer feedback Conduct micro-surveys to quickly validate assumptions, gather customer sentiment, or assess new features and More ❯

Senior Product Manager - Web Experience Department: Product Employment Type: Full Time Location: Cardiff Description Hybrid: 2 days per week in-office In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible. We … get in touch today! About the role: We're looking for an experienced Senior Product Manager to drive forward our capabilities to improve the customer experience across You'll use the latest technologies and product discovery approaches to identify, shape and deliver innovative data-driven experiences that our … you'll be doing: Strategy Defining and driving the strategy for Customer Experience across the core website (CMS) Shaping a multi-channel CX strategy across associated channels, including but not limited to the mobile app, account management and quote experiences Identifying opportunities to capitalise on emerging technologies to More ❯

Service Delivery Agent/Customer Support/Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Desk Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number … has been assessed as outside IR35 This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing … systems (e.g., HubSpot, Zendesk, Freshdesk, or similar) Ability to efficiently manage and resolve 20–30+ support tickets per day, maintaining high accuracy and customer satisfaction. Strong multitasking skills, with the capability to work across multiple internal systems and platforms simultaneously. Basic troubleshooting skills for common technical issues within service More ❯

Service Delivery Agent/Customer Support/Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Desk Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number … has been assessed as outside IR35 This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing … systems (e.g., HubSpot, Zendesk, Freshdesk, or similar) Ability to efficiently manage and resolve 20–30+ support tickets per day, maintaining high accuracy and customer satisfaction. Strong multitasking skills, with the capability to work across multiple internal systems and platforms simultaneously. Basic troubleshooting skills for common technical issues within service More ❯

subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more. Role Overview As a Customer Service Agent , you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will … assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively. Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and phone. Troubleshoot product … issues and escalate complex cases to the technical team. Guide customers through product features, onboarding, and best practices. Maintain accurate and detailed records of customer interactions in the CRM system. Escalate complex issues to the appropriate team while ensuring timely follow-ups. Identify common customer pain points and More ❯

subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more. Role Overview As a Customer Service Agent , you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will … assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively. Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and phone. Troubleshoot product … issues and escalate complex cases to the technical team. Guide customers through product features, onboarding, and best practices. Maintain accurate and detailed records of customer interactions in the CRM system. Escalate complex issues to the appropriate team while ensuring timely follow-ups. Identify common customer pain points and More ❯

subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more. Role Overview As a Customer Service Agent , you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will … assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively. Key Responsibilities Respond promptly and professionally to customer inquiries via email, chat, and phone. Troubleshoot product … issues and escalate complex cases to the technical team. Guide customers through product features, onboarding, and best practices. Maintain accurate and detailed records of customer interactions in the CRM system. Escalate complex issues to the appropriate team while ensuring timely follow-ups. Identify common customer pain points and More ❯

About the Role: We are looking for an experienced and detail-oriented Business Analyst to support the delivery of customer engagement and communications initiatives got one of our leading financial clients. This role will work closely with business stakeholders to define and document use cases that guide our technical … delivery teams, ensuring accurate and timely implementation across key customer-facing platforms. Our current focus is on enhancing integration with a self-service platform for customers, and our newly relaunched mobile app for retail users. As these digital channels continue to evolve, your input will be essential to capturing … business requirements and translating them into clear, actionable documentation. Key Responsibilities: Engage with business stakeholders to identify and shape communications and customer engagement use cases. Produce high-quality documentation for each use case, including: Audience definition KPI and success metric identification Data requirements (including inclusion and suppression rules) Consent More ❯

About the Role: We are looking for an experienced and detail-oriented Business Analyst to support the delivery of customer engagement and communications initiatives got one of our leading financial clients. This role will work closely with business stakeholders to define and document use cases that guide our technical … delivery teams, ensuring accurate and timely implementation across key customer-facing platforms. Our current focus is on enhancing integration with a self-service platform for customers, and our newly relaunched mobile app for retail users. As these digital channels continue to evolve, your input will be essential to capturing … business requirements and translating them into clear, actionable documentation. Key Responsibilities: Engage with business stakeholders to identify and shape communications and customer engagement use cases. Produce high-quality documentation for each use case, including: Audience definition KPI and success metric identification Data requirements (including inclusion and suppression rules) Consent More ❯

a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About The Role As Hargreaves Lansdown continues to … s digital engagement platforms, contributing to the broader technology strategy. Influence and shape the future of client engagement and support experiences through data-driven, customer-centric design decisions. Champion cross-functional alignment across architecture, delivery, support, and security teams to ensure successful, end-to-end solution delivery. What You … using technologies like Service Cloud, Service Cloud Voice, Einstein AI, and Data Cloud. Collaborating with business and product stakeholders to align technical delivery with customer experience goals and regulatory requirements. Setting engineering standards and best practices to ensure scalable, secure, and maintainable solutions across the Salesforce ecosystem. Coaching More ❯

with the opportunity for this to extend. The role will involve supporting with the testing and staging of IT tech, ready for deployment to customer installations. This role would suit someone with a good understanding of IT, computers, hardware and software, and someone looking to start a long-term … IT systems (PC's/Network equipment/servers/cameras/tablets/hand-held devices) to ensure full functionality before deployment to customer project site. Supporting with software and firmware upgrades/downgrades (including routers, firewalls, and switches) Supporting with picking, packing, and dispatch of equipment to … customer project sites. What you'll need: Strong experience in IT/Computer systems including hardware & software. Great customer experience and ability to communicate positively. Positive, solutions focused approach to work tasks. Manually dextrous. Good understanding of health & safety in a work environment. Able to drive More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

priority areas for testing. Ability to analyze complex requirements and determine suitable test coverage. Validate financial calculations including affordability, LTVs, APRCs, and payment schedules. Experience testing complex applications with multiple third-party APIs. Knowledge of various testing methodologies and ability to select appropriate techniques. Proficiency in API testing, including … and manage context switching and changing priorities. Strong written and verbal communication skills, simplifying testing and defect information for non-testers. Desirable Technologies/Experience Knowledge and experience with second charge mortgages. Detailed understanding of mortgage servicing (both account and customer). Experience with Xray test … and Postman for API testing. Ability to create and maintain automated tests using Playwright. Testing of Amazon Connect or other cloud contact center solutions. Experience with Confluence for document creation and maintenance. Cross-browser/device testing using Browserstack or similar tools. Accessibility testing of web applications. Mobile testing More ❯

globally. With a brand-new site and an ambitious vision, theyre now on the lookout for an experienced eCommerce Managerto take ownership of trading, CX, and site performance. What youll be doing Youll be the go-to for all things eCommerce running the Shopify Plus site day-to-day, owning … conversion rate optimisation, managing content updates, and delivering a best-in-class customer journey from homepage through to checkout.Working closely with marketing, design, and fulfilment teams, youll ensure that new products, seasonal campaigns, and launches go live smoothly optimising how they look and perform online. Youll also lead the … design and detail someone who can bridge creative and commercial thinking. Experience working with digital agencies or in-house developers. Strong grasp of CX, retention, and ideally some knowledge of drop shipping or wholesale models. Comfortable rolling up your sleeves, solving problems, and wearing multiple hats as the team More ❯

documentation lifecycle. You'll collaborate with engineers, dive into product specs, and explore internal resources to craft content that empowers users and enhances the customer experience. Your work will live at the heart of our Agile PLM system, ensuring every document is accurate, accessible, and aligned with our product … respected. Driven by years of innovation, we offer a broad range of biometric identity technologies for transactions requiring irrefutable proof of identity, such as customer onboarding, fraud prevention, loss prevention, seamless travel, forensic investigation, background checks, border security, and government benefit issuance. We provide peace of mind to a … As our Senior Technical Writer , you'll support HID's successby: Work with Engineering, Product Management, Product Marketing, and Technical Support to effectively produce customer facing product documentation to meet the needs of the target audience within agreed timescales. Obtain technical documentation approval from relevant stakeholders prior to release More ❯

of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems … savings and insurance offering for customers . We do this by executing swiftly and boldly on a well-communicated strategy informed by mixing data, customer research & feedback & strong conviction. We blend continuous iteration with bolder innovation to help bring the Monzo magic to more people. This role is to … that delights customers and creates long-term growth for Monzo. You'll help build the platform, capabilities and product needed to create a delightful experience for both new and existing customers. New vertical strategy and build: Working in partnership with our Head of Insurance and special projects teams, take More ❯

Development, Alexa Internet and Amazon has great opportunities for experienced leaders wishing to pursue a career in Operations Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch … and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. Design, develop, pilot & rollout enterprise wide … programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., Additional responsibilities may include: Developing standard operating procedures. Direct accountability for setting and meeting operational goals, strategic planning and forecasting leading a team of business analysts, program managers or area More ❯

you do, get in touch today! About the role We believe in the power of data to drive smarter decisions, better products, and meaningful customer experiences, and are on the lookout for a strategic, visionary Head of Analytics to take our analytics capabilities to the next level. Reporting directly … with the pricing team to test behavioural response to incentive-based offers. Partnered with the product team to define key metrics for a new customer journey flow. Rebuilt a cross-functional dashboard to provide exec-ready visibility of acquisition KPIs. Hosted an internal session on best practices for storytelling … tools like SQL, Python, BI platforms, and cloud-based analytics. Strong grasp of business strategy, and how data can accelerate growth and operational excellence. Experience in fast-paced sectors like tech, e-commerce, or fintech (insurance/financial services is a bonus!). If you're ready to lead More ❯

engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights … and feedback : Collaborate with internal teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on … our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You More ❯

engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights … and feedback : Collaborate with internal teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on … our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You More ❯

engagement and member satisfaction. Maximize every interaction : Ensure each member interaction delivers value, encourages app usage, and supports long-term retention. Champion the member experience : Work closely with your team and manager to foster a culture where the member experience is central to everything we do. Share insights … and feedback : Collaborate with internal teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience. Represent Herdwatch : Support event preparation and attend key farming shows in Ireland and abroad, helping to grow the Herdwatch brand and educate both current and potential members on … our app and roadmap. About You: Skills & Attributes: You’re highly motivated with a strong desire to succeed in a sales-driven role — experience is a bonus, but hunger and ambition matter more. A farming background is an advantage, but not essential—full product training will be provided. You More ❯

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the team: The role will report into the Head of Managed Services – Managed Services is an operation responsible for handling customer data, processing it through our products … and people, and supplying up to date information back to our customers on their consumer base. About the role The Technical Solutions Consultant – CDM (Customer Data Management) position is a newly created role responsible for delivering bespoke data management solutions to our customers. The role will provide solutions to More ❯