23 of 23 Customer Service Jobs in Cardiff

Service Delivery Agent/Customer Support/Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Delivery Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a … number of new services being established. We are looking for somebody who has worked in a contact centre, operations department or service delivery environment previously. You should be well versed taking inbound and outbound calls, managing, creating and resolving new service tickets, collating and analysing documents and then … preparing reports. You should be confident in your ability to be part of a team setting up a new service which comes with exciting career prospects for the right person. Our client would like previous experience in banking, financial services, insurance industry working as part of as service More ❯

a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers. What you'll be doing: Team Management - Lead, motivate and manage a team of team leaders, technical repair engineers and technicians … Management - Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency. Customer Service - Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships. Inventory Management - Monitor … a repair centre, workshop or IT engineering setting. Strong leadership and team development skills. Excellent organisational skills with the ability to problem solve. Strong customer service and communication skills. Knowledge and understanding of repair centre processes and inventory management. Strong familiarity of H&S principles and standards. Experience More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

We currently have an exciting opportunity for an individual to join our team as a Contact Centre Supervisor within the Wales Interpretation and Translation Service (WITS). The 24/7 Contact Centre provides a customer focused service for locating and booking interpreters for public sector organisations … across Wales. It also provides invaluable advice on linguistic services. If you are driven by excellent customer service and have a can do attitude then this career opportunity could be for you. About the job A Contact Centre Supervisor is required to assist in the management of the … Wales Interpretation and Translation Service (WITS). The post holder will be responsible for leading, developing and communicating with a staff group and will work with the WITS Senior Team Leader to develop the service. What We Are Looking For From You Successful candidates are likely to be team More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product teams … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

directly with key stakeholders to turn their requirements into action What we’re looking for: Strong experience developing CRM solutions in Dynamics365 , particularly in Customer Service, Sales, and Field Service modules Expertise in C#, .NET, ASP.NET in modern environments (preferably .NET 6) What will set you apart More ❯

directly with key stakeholders to turn their requirements into action What we’re looking for: Strong experience developing CRM solutions in Dynamics365 , particularly in Customer Service, Sales, and Field Service modules Expertise in C#, .NET, ASP.NET in modern environments (preferably .NET 6) What will set you apart More ❯

Role : Photocopier Field Engineer - South Wales Package : up to 32 -plus bonus + 22 days rising to 26 + death in service + car and fuel etc Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are … you an experienced photocopier field service engineer looking for a new challenge? What will your day to day responsibilities be? Service, repair & maintenance of MFD's/Photocopier's Achieve high first time fix level for calls Deliver high levels of customer service & product training Manage … management and ability to work under pressure Package: up to 32,000 Bonus Car + fuel card Laptop/PDA Pension scheme Death in Service Comprehensive manufacturer and in house training If you wish to apply for the role please email your cv in confidence or call Nikki on More ❯

Role : Photocopier Field Engineer - South Wales Package : up to £32 -plus bonus + 22 days rising to 26 + death in service + car and fuel etc Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are … you an experienced photocopier field service engineer looking for a new challenge? What will your day to day responsibilities be? Service, repair & maintenance of MFD's/Photocopier's Achieve high first time fix level for calls Deliver high levels of customer service & product training Manage … management and ability to work under pressure Package: up to £32,000 Bonus Car + fuel card Laptop/PDA Pension scheme Death in Service Comprehensive manufacturer and in house training If you wish to apply for the role please email your cv in confidence or call Nikki on More ❯

of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve … principles are delivered at Monzo. We're looking for a knowledgeable, collaborative and experienced Data Protection Director to make sure we're not only customer-focused and innovative, but compliant with the privacy obligations we have. Working alongside our DPO and Legal function, you will perform a critical role … and developing them over time. You have a solid understanding of the types of processes carried out by tech companies and banks and the customer data involved. You are capable and enthusiastic about leading and promoting a culture of data protection within an organisation. You have excellent communication skills. More ❯

you meet all of the role criteria outlined below please don't let that discourage you from applying. The Impact you will have: The service and maintenance of Heavy Plant Equipment Fault finding, planned preventative maintenance and thorough inspections of equipment Ensuring customer service is kept to … and ensure all required parts to complete tasks are ordered Ensuring the company vehicle is maintained to a high standard and correctly stocked Ensuring customer relationship are maintained and developed through high standards of service What will help you to excel in this role: Relevant technical qualification NVQ … Good understanding of hydraulic, mechanical and electrical principals The ability to work independently and under pressure The ability to manage and prioritise workload Understanding customer needs Flexible and committed employee What you can expect from us: Negotiable base salary Future development and career opportunities Contributory pension scheme with employer More ❯

of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve … belong to our wider collectives (a word we use to describe self-governing business units of 100 people). They are; Money, Borrowing, Fincrime, Customer Operations, Platform, Personal Banking & Business Banking. They're all looking for additional Backend Engineers right now, we do a standard interview process across all … be involved in building a product that you (and the people you know) use every day you have a product mindset: you care about customer outcomes and you want to make data-informed decisions you're comfortable working in a team that deals with ambiguity you're interested in More ❯

of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve … be involved in building a product that you (and the people you know) use every day you have a product mindset: you care about customer outcomes and you want to make data-informed decisions you're comfortable working in a team that deals with ambiguity you're interested in More ❯

our dynamic team! About Us We are a leading IT, Cyber, and Telecommunications provider, delivering cutting-edge solutions to businesses. Our reputation for outstanding customer service and career development makes us a fantastic place to grow and succeed. The Role As a Telesales Executive , you'll be at More ❯

to £32,000-£37,000 Company van, overtime, holidays, Call out To apply for this opportunity you must have or hold the following: • Intruder Service Experience (Galaxy would be beneficial) • Fire Knowledge (Advanced, kentech and morley would be useful) • Knowledge of Intruder alarms • Excellent customer service skills … wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by More ❯

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve More ❯

of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! In Growth, you'll be responsible for driving one of More ❯

and the days are varied, but the work is energetic and very rewarding.Expect to collaborate with other departments across the brand from marketing to customer service, and data to claims. Main Duties Develop backend services, using Python and Django Develop modern front end websites, using TypeScript , React and More ❯

Hybrid and Fully Remote £30,000 - £55,000 The firm is the leading premium conveyancing provider in the UK. The firm blends high street customer service principles & technical expertise with state of the art processes, technologies and support. We're recruiting Lawyers based in or near Cardiff who … feedback to clients and agents, 1 lawyer to 1 client, just like it should be! We're able to give an unparalleled level of service which is why we're one of the highest rated conveyancers on TrustPilot, Feefo & Google. A Great Place To Work Mentality The firm have More ❯

ICT is part of the Council's Customer and Digital Services Directorate. Its primary functions are: • to provide high quality IT systems, support and maintenance across the organisation •to provide strategic advice and guidance to the service areas and their directorates •to contribute to the delivery of the … Council's Digital First approach The ICT Service consists of several functions including: •the Service Desk •Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications •ICT Services teams delivering network, server and end user computing services … and cloud infrastructures. Within the school environment there is a strong adoption of Chromebooks and iPads along with both Google and Microsoft cloud-based service offerings. You would be joining an enthusiastic and ambitious team with opportunities to work with a range of cutting edge technologies. You will have More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … Work, Life assurance, Quarterly values awards, Holiday buy-back Your role as a Resource Co-Ordinator Glides technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that. A typical day might include: Scheduling each request … optimum engineer is assigned based on location and skills match for the task required. Optimising each engineers time wherever possible. Treating major outages of customer or exchange sites as a priority and rescheduling works around these occurrences. Resourcing all Glide installation requests received from Provisioning, ensuring optimised clustering of More ❯