5 of 5 Remote ITIL Jobs in Cardiff

with job scheduling tools (preferably Control-M ). Knowledge of Linux/UNIX and basic Oracle database concepts. Familiarity with shell scripting and JCL is a plus. Understanding of ITIL principles and operational best practices. 📍 Location : Cardiff, UK. 🕝 Schedule : flexible 24/7 shift rotations (12-hour shifts)). 🗣️ Languages : English C1 (or above). For this, you will have More ❯

a Microfocus environment. Good understanding of JCL Good understanding of Korn shell scripting Knowledge of Linux and UNIX commands Basic knowledge of Oracle database structures Understand the fundamentals of ITIL The job is based on a 12 hour shift pattern of days and nights, covering 364 days per year - Christmas day off. Weekly shifts to be agreed between client and More ❯

maintaining exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer HQs in London (roughly twice per month … and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with senior stakeholders. Resilient, adaptable More ❯

maintaining exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer HQs in London (roughly twice per month … and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong understanding of ITSM and ITIL best practices. Proven experience in customer-facing leadership roles. Analytical and data-driven approach to problem-solving and improvement. Excellent communication skills and confidence working with senior stakeholders. Resilient, adaptable More ❯

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NHS WALES To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managingand processing in line with agreed incident management processes … To resolve problems from first principles andpast experience. Gain a sufficient level of knowledge of the nominated systemsin order torespond to user queries by shadowingappropriate teammembers. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand how it may affect first … A commitment to continuous professional development Desirable FEDIP Practitioner, or equivalent recognised intermediate level professional qualification. Theoretical and specialist knowledge gained via relevant certification such as: Service Desk Analyst ITIL Foundation Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations. Experience Essential Experience providing first-line IT support in a work environment, following More ❯