2 of 2 ITSM Jobs in Cardiff

Deliver first-line IT support via phone, email, self-service portal and Microsoft Teams Log, manage and resolve incidents and service requests through an ITSM system Troubleshoot hardware, software and access-related issues Support Microsoft 365 applications and Windows 11 environments Configure and maintain laptops, mobile devices and peripherals Create ...

service outcomes. Core Competencies * Leadership & collaboration * Strong communication & influence * Customer centric mindset * Analytical problem solving * Accountability & resilience Experience & Skills Essential: * 5+ years in IT Service Management/Delivery roles * Strong ITIL v4 knowledge * Proven Change Management leadership * Experience in secure/regulated environments * Technical understanding across infra, networks, and security … Stakeholder facing reporting experience * Supplier management experience * Familiarity with ITSM tools Defence/Government environment experience Desirable : * ITIL 4 Managing Professional or ISO/IEC 20000, PRINCE2 or PMP, CISSP/CISM or similar, SIAM experience, Knowledge of JSP 440/604 and accreditation processes Qualifications * ITIL v4 Foundation (required ...