9 of 9 Remote/Hybrid Service Delivery Jobs in Cardiff

Customer Service Delivery Manager IT Managed Services Cardiff We’re looking for an experienced Service Delivery Manager to take ownership of customer-facing IT managed services. This is a senior, visible role where you’ll sit between customers and technical teams, making sure services run smoothly … busy, this one will make sense. What you’ll be doing Acting as the main point of contact for a portfolio of managed service customers Owning contracts and SLAs, including reviews, reporting, and improvement plans Leading major incident management, coordinating technical teams and keeping customers informed Working closely with ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining … exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time ...

summary An exciting opportunity has arisen to be responsible for the operational delivery and continuous improvement of the Financial Management System (FMS) and associated enterprise resource planning (ERP) platforms across NHS Wales. The role bridges finance, purchase to pay, procurement, supply chain and supplier performance and contract management, system … includes the Central E-business Services team help desk function providing second- and third-line support for all NHS Wales organisations. Responsible for the delivery and day to day management of highly complex programmes of technical and cultural change, using recognised methodologies such as PRINCE, AGILE and Management ...

opened up several career opportunities for cybersecurity professionals. This role is working within the fast-paced, dynamic and varied Ops team delivering an excellent service to clients, and is ideally suited to a cyber-security professional looking for a fast-paced scale-up environment, where hard work is rewarded … Ideally you will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Technical Support, Service Delivery, Operations Engineer etc. This company values a strong academic history so is looking for a 2.1 or 1st class degree in Computer ...

About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. … Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, ensuring projects meet client expectations and contribute to the commercial success of the organisation. DIMENSIONS ? Budget: Responsible for managing project budgets for their projects and escalating where appropriate and in line ...

role where your technical problem-solving skills meet exceptional customer care? This is an exciting full time permanent opportunity to join a growing service team delivering top-tier support and account management to key clients. As a Customer Experience Executive , you'll be at the heart of ensuring first … class service delivery, coordinating technical support, and building strong relationships with clients who rely on outstanding service standards every day. What You'll Be Doing Manage and develop long-term relationships with a portfolio of major and specialist accounts. Act as the main point of contact ...

summary A major transformational programme has been launched by VUNHST to modernise health service delivery, including promoting better ways of working with the use of new health information technologies to support better decision making and information sharing. The post holder will be responsible for supporting the project team … implementation of a range of IT and service improvement projects. The post holder will be responsible for supporting the project team in ensuring the successful delivery of projects and that projects produce the required products, to the required standard of quality and within the specified constraints of time ...

orientated, analytical and adept at problem solving and presenting to others. You will understand the positive impact on a business that an excellent digital service delivery provision will bring, and will display excellent relationship building, interpersonal, and negotiating skills. The role is hybrid working, some office presence required … then please apply without delay for the opportunity to develop your career with driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. ...

market initiatives Creating and shaping tailored propositions for carriers, including dark fibre and other high-capacity connectivity solutions Collaborating cross-functionally across finance, operations, delivery, and partner teams to ensure successful customer onboarding and service delivery Ensuring all activities meet stringent regulatory, legal, and security obligations Candidate ...