Cardiff, Wales, United Kingdom Hybrid / WFH Options
Peaple Talent
Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing … IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery … of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently, providing outstanding More ❯
City, Cardiff, United Kingdom Hybrid / WFH Options
Artis Recruitment
Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects … are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT servicemanagement practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with More ❯
CF10, Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Artis Recruitment
Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects … are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT servicemanagement practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with More ❯
Employment Type: Permanent
Salary: £60000 - £65000/annum Hybrid Working, 28 Days Holiday
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Circle Group
Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT servicemanagement and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day … this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT … service desk professionals & a couple of Team Leaders Experience Required: Experience in a similar senior IT role i.e. Head of IT/Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding More ❯
automation tools for Salesforce. (LEAD) Experience setting up development orgs and data seeding (OwnBackup) Experience with Branching Strategy tools (e.g., Github, Bitbucket) Excellent project management skills, with the ability to manage multiple releases simultaneously. Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams. … Detail-oriented with strong organizational skills. Problem-solving and critical-thinking abilities. Desirable Familiarity with Agile methodologies and ITIL or other IT servicemanagement frameworks is a plus. SCRUM experience/certification Key Responsibilities Release Planning and Coordination: Release Execution: Change Management: Testing Documentation Post-deployment Compliance More ❯
some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with servicemanagement teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯
Cardiff, Wales, United Kingdom Hybrid / WFH Options
LT Harper - Cyber Security Recruitment
Job Description Senior Customer Success Manager – Cardiff (Hybrid/Remote working) £70k Cyber Security service provider require a Senior Customer Success Manager who has a background within technology, cyber or digital operations to join their successfully growing team. This role is perfect for an individual who excels at cultivating … strong relationships, while guiding customers through their journey. This position is part of the ServiceManagement team, focusing on client onboarding, ongoing service delivery, and process improvement. It offers the chance to work alongside technology subject matter experts in a collaborative environment that values fresh ideas and … you're a creative thinker who thrives on teamwork, we encourage you to apply. Responsibilities of the Senior Customer Success Manager: Own customer onboarding, service availability, and delivery Continuously measure and improve service operations. Engage customers regularly to assess needs and remove adoption barriers. Monitor customer health to More ❯
team on a long term programme of work. The role requires direct experience in managing desktops, including tasks such as PC imaging and device management, along with extensive knowledge of computer hardware, networks, and the ability to troubleshoot systems and applications. Key responsibilities: * Provide break/fix support for … Troubleshoot Windows OS, hardware, and enterprise applications * Coordinate with third-party vendors for escalations and hardware replacements * Document issues and resolutions in the IT servicemanagement system (ServiceNow, Remedy, etc.) Key Skills & Experience: * Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. * Application … installations * Provide onsite and remote technical assistance to End Users. * Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. * Develop standard configuration and documentation, Develop More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
HipHopTune Media
/Hybrid (Cardiff) About the Role Position Overview: As a Data Analyst, you will play a pivotal role in the operational running of the ServiceManagement Office (SMO) based in Cardiff. In this position, you will have an important role in transforming raw data into valuable insights that More ❯