5 of 5 Service Management Jobs in South Wales

Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings and resolutions … initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement and maintain Problem management methodology, process, and policies. Lead problem management within the business and organise cross department teams to ensure ...

Hays are supporting a national organisation in Swansea to recruit a new IT service management role. This is a permanent position paying up to £50,000pa and hybrid working typically 3 days per week in Swansea. In the role, you will own and drive end-to-end problem … management and service stability by identifying trends, leading root cause analysis, and implementing permanent fixes with internal teams and suppliers. You will ensure effective post-incident reviews, maintain a knowledge base, and manage the full IT asset life cycle with a focus on optimisation, cost control, and compliance. ...

secure and resilient infrastructure environments. Working as part of a wider Digital Services team, this role will focus on network operations, infrastructure projects, and service improvements across a complex hybrid environment. This is a hands-on position combining BAU support and project delivery, with the opportunity to contribute … implementing preventative improvements Support network design, planning, testing, and implementation of infrastructure changes and projects Monitor network performance, availability, and capacity to ensure reliable service delivery Collaborate with internal teams, suppliers, and stakeholders to deliver high-quality digital services Contribute to infrastructure lifecycle management, continuous improvement, and service ...

Digital Infrastructure Lead plays a key role in delivering secure, reliable, and high-performing IT infrastructure across the organisation, supporting both the Welsh Blood Service and Velindre Cancer Centre. You will use specialist technical expertise to design, support, and improve infrastructure services across on-premise, cloud, and hybrid environments … ensuring systems meet organisational and non-functional requirements while enabling ongoing transformation and service optimisation. You will take a flexible, innovative approach, supported by strong leadership, communication, and interpersonal skills to support service delivery, collaborate with stakeholders, and drive improvements aligned to organisational priorities. You will be expected ...

summary Provides strategic and operational leadership for the management, support, and development of specialist digital services within the 111 Digital Front End, acting as the senior product lead and escalation point while overseeing service performance, leading major project delivery and deployment, and shaping long-term development strategies … performing digital and data engineering solutions. They will apply specialist expertise to shape system architecture, introduce new functionality, and ensure alignment with evolving user, service and clinical requirements. They will be accountable for the end-to-end delivery of complex development programmes, including requirements definition, build, testing, deployment ...