1 to 25 of 47 Service Management Jobs in South Wales

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our … client-centric approach calls for innovative people, with a passion for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers … will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management More ❯

Permanent About the role This is a newly created position, in our Cloud, Cyber and IT Business Unit, to focus on end to end service design. As theManaged Services Architect, you will play a pivotal role in shaping and evolving ARO's Managed Services across their full lifecycle-from … initial bid through to renewal. This client-facing position is central to ensuring top-tier, ITIL-aligned service delivery across a diverse and modern technology stack. This role will be key in the design, implementation, and management of IT solutions within a managed services framework.You will be responsible … for ensuring that the technical solutions align with the client's business needs, are scalable, secure, and efficiently delivered as part of a managed service offering You will be someone who thrives on turning complex client needs into seamless service experiences. You ask,"How does that work in More ❯

Job Title: Change Management Analyst Location: Bridgend/Hybrid Working 3 days per week onsite Salary: £40,000 - £45,000 + benefits Fantastic new permanent opportunity for an experienced Change Management Analyst with this market leading specialist financial services business based in Bridgend. My client is a market … leading global business who are growing and expanding their operations in Bridgend and as part of that growth are looking for an experienced Change Management Analyst to join the team. As a Change Management Analyst within the wider Service Management Team, you will help to minimise … the risk of international applications being negatively impacted by IT Changes. As a Change Management Analyst you will be part of a team who are responsible for the facilitation and governance of the Change Management process, within the Service Management toolset. Key responsibilities Quality review proposed More ❯

staff members, ensuring the smooth implementation of the existing IT strategy while managing day-to-day IT operations and maintaining high standards of IT service delivery to safeguard the IT infrastructure. Role and Responsibilities Strategy Implementation: Execute and oversee the existing IT strategy aligned with the firm’s goals … ensuring effective and timely delivery of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance environment. Service Desk Management: Ensure efficient operation of the … service desk, providing outstanding support across multiple offices. Service Delivery: Oversee IT service delivery to meet business needs and SLAs, implementing best practices for IT service management and continuous improvement. Infrastructure and Operations: Lead infrastructure initiatives to ensure robust, reliable systems, compliance with regulations, and More ❯

Yes col-narrow-right Job Views: 3 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support … smooth implementation of our existing IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals … ensuring effective and timely delivery of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service More ❯

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing … IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery … of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently, providing outstanding More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects … are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects … are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects … are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with More ❯

Other EU work permit required: Yes Job Views: 3 Posted: 02.05.2025 Expiry Date: 16.06.2025 Job Description: Peaple Talent has partnered with a leading professional service company based in central Cardiff, recruiting an experienced Head of IT to lead their IT function. This role supports a team serving approximately … staff, ensuring the smooth execution of the IT strategy, managing daily IT operations, and maintaining high standards of IT service delivery and infrastructure security. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy aligned with the company’s goals, ensuring timely delivery of IT projects. Team … Leadership: Manage and mentor IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Promote a collaborative, high-performance environment. Service Desk Management: Ensure efficient operation of the service desk, providing excellent support across multiple offices. Service Delivery: Oversee More ❯

IT Operations Manager - Cardiff Senior IT Operations Manager with strong operational IT experience in heading up an IT team across several areas including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to … IT Operations Manager Hands-on operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management Experience within the legal sector or a professional services environment would be a bonus Ability … IT projects in a Microsoft cloud environment Manage and mentor the team of IT professionals, including all their managers and team in IT infrastructure, Service Delivery and Service desk - supporting the overall defined IT strategy Oversee and ensure the service desk operates efficiently, providing outstanding support to More ❯

learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on … a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate More ❯

learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on … a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate More ❯

working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a … and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of … the live service for a Salesforce-native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and More ❯

working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a … and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of … the live service for a Salesforce-native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day … this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT … service desk professionals & a couple of Team Leaders Experience Required: Experience in a similar senior IT role i.e. Head of IT/Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day … this alongside the Director of IS. The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT … service desk professionals & a couple of Team Leaders. Experience Required: Experience in a similar senior IT role i.e. Head of IT/Head of IT Services/Senior IT Operations Manager. Hands-on operational senior IT experience. Ability to manage cross-functional IT teams and develop those teams. Excellent More ❯

your recruiter to learn more. Base pay range Direct message the job poster from Peaple Talent Peaple Talent has partnered with a leading professional service company based in central Cardiff, recruiting an experienced Head of IT to lead their IT function. This critical role will support a team serving … approximately 750 staff members, ensuring the smooth implementation of the existing IT strategy, managing daily IT operations, and maintaining high standards of IT service delivery and infrastructure security. Role and Responsibilities Strategy Implementation: Oversee the execution of the IT strategy aligned with company goals, ensuring timely delivery of IT … projects. Team Leadership: Manage and mentor IT staff, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative, high-performance environment. Service Desk Management: Ensure efficient operation of the service desk, supporting staff across multiple offices. Service Delivery More ❯

oversee the existing IT strategy, ensuring effective delivery of IT projects aligned with company goals. Team Leadership: Manage, mentor, and develop IT teams across Service Desk, Security & Operations, and Training, fostering a collaborative and high-performance environment. Service Desk Management: Ensure efficient operation of the IT service desk, providing exceptional support across multiple offices. Service Delivery: Oversee IT service delivery to meet business needs, adhere to SLAs, and promote continuous improvement. Infrastructure and Operations: Lead initiatives to maintain reliable systems and ensure regulatory compliance, managing operational risks effectively. IT Training: Guide the IT Training … team to deliver high-quality programs that enhance digital skills and support technology adoption. Stakeholder Engagement: Collaborate with senior management to understand IT needs and communicate initiatives clearly. Skills & Qualifications Candidates should possess: Bachelor's degree in Information Technology, Computer Science, or related field. Proven senior IT management More ❯

support analyst, support consultant, junior functional consultant, D365, SCM, D365SCM, D365 SCM, Dynamics 365, Dynamics 365 Supply Chain, supply chain, ERP, SupplyChain, Supply Chain Management, Production, Manufacturing – UK – Remote - £35k-45k Our end user client is looking for a D365 SCM Support Analyst to provide 1st and 2nd line … support. Candidates need to have previous experience in supporting the Supply Chain Management modules of D365 F&O, or Trade & Logistics or Production in Dynamics AX2012, to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in … a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence More ❯

to extend and enhance specialist cancer treatment and the delivery of cancer care closer to home through new 'satellite' sites. For the Welsh Blood Service, there is the opportunity to work on the exciting future of blood and transplant services, both improving our capabilities and resilience alongside developing new … Welsh and/or English speakers are equally welcome to apply. Main duties of the job The post holder will lead the development and service management of digital and clinical IT systems and applications locally to support the delivery of Trust's digital strategy. Reporting to the Chief … Digital Officer, this role will be responsible for all aspects of service management for all Infrastructure and Application Services across the Trust. The role is responsible for the attainment of IT operational performance service levels, managing customer expectation and escalation processes, infrastructure monitoring, control, provision and change More ❯

class customer solutions using the ServiceNow platform. With this senior position the Advisor Business Consultant is a lead voice in client business analysis, consultation, service design, and delivery, specifically addressing ServiceNow as an enabler to drive organizational change and improvement. Providing process and technical expertise as a consulting service to clients; contributing to the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, engagement management, configuration of technical infrastructure components, business focused testing and training. You will develop and demonstrate specialised knowledge and skills in ServiceNow as an enterprise solution. Responsibilities … ServiceNow solutions to a diverse client base. Providing consultative support to lead the client engagement facilitating the design and eventual delivery of the optimised service offering or desired content. Specifically aligned to ServiceNow you shall lead workshops to demonstrate platform and application function, define client current and desired state More ❯

of contact for assigned client accounts, building strong relationships and understanding their IT environment, challenges, and goals. 2. Monitor and analyze client health metrics, service levels, and key performance indicators (KPIs) to proactively identify and address potential issues or areas for improvement. 3. Conduct regular business reviews with clients … presenting insights, recommendations, and actionable plans to optimize their IT infrastructure, enhance service delivery, and drive operational efficiency. 4. Collaborate with internal teams, including technical support, project management, and sales, to ensure seamless service delivery and coordinated client communication. 5. Provide ongoing training and consultation to clients … new features, and optimized usage of our managed services and tools. 6. Gather client feedback, requirements, and insights, and work closely with product and service development teams to inform roadmaps and enhance our offerings. 7. Identify and pursue opportunities for service expansion, upselling, or cross-selling to drive More ❯

support ticket deadlines are met. Act as a point of escalation for key clients, ensuring satisfaction and building long-term relationships. Collaborate with account management teams to understand client needs and align services accordingly. Participate in client reviews to provide insights on service performance and areas for improvement. … Identify opportunities to expand service offerings and improve profitability. Support sales and business development teams with technical expertise during client proposals and onboarding. Develop and implement best practices, frameworks, and methodologies for service delivery. Manage the practice's budget, ensuring cost efficiency and profitability. Report on KPIs, operational … performance, and financial metrics to senior management. Align service delivery goals with the company's overall strategy. Required Skills/Qualifications: Proven experience in managing technical teams, preferably within an MSP or IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and More ❯

their businesses. We address the inefficiencies of fragmented tools and multiple subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and more. About the Role: We are looking for a results-driven Support Team Lead to manage and mentor a team of … customer service representatives in our call center. You will play a key role in delivering exceptional customer experiences by ensuring service excellence, team development, and operational efficiency. Key Responsibilities: Team Management: Lead, mentor, and support a team of call center agents. Set clear performance expectations and provide … regular coaching and feedback. Conduct one-on-one meetings, performance reviews, and development plans. Operational Oversight: Monitor daily operations and ensure team adherence to service level agreements (SLAs). Manage team schedules, shifts, and attendance to maintain optimal service coverage. Ensure timely and accurate handling of customer queries More ❯