Support Analyst & Monitoring
- Hiring Organisation
- NHS Wales Shared Services Partnership
- Location
- Cardiff, CF14 4TT, United Kingdom
- Salary
- £25313.00 to £26999.00
service operations using the incident management, problem management and request fulfilment processes, in line with Service Desk good industry practices. This will require good communication skills and escalation channels as you will be required to contact our customers verbally and via electronic means to ensure they are kept apprised … Experience of developing knowledge and frequently asked question guides Secretarial duties, arranging meetings & minute talking Skills Essential Good standard of oral and written communication skills Ability to engage with diverse audiences Desirable Ability to analyse complex information and present in a meaningful way Ability to work in pressurised ...