2 of 2 CRM Business Analyst Jobs in Central London

CRM Business Analyst (Microsoft Dynamics) 💰 Salary: Up to £50,000 📍 Location: Hybrid (City of London) – 3 days in-office 🏤 Industry - Membership Organisation Join a purpose-driven organisation transforming its CRM strategy Our client is a respected, membership professional body with 100+ years of heritage in supporting business professionals. They’re … mission to elevate how data, systems, and technology drive decision-making across their organisation. Following a major Dynamics 365 implementation, they’re now looking for a hands-on CRM Business Analyst to help unify data, optimise processes, and empower teams through better use of systems. With influence across multiple departments and leadership visibility, this … is an ideal role for someone who enjoys ownership, variety, and driving tangible improvements in a mission-led environment. 🚀 The CRM Business Analyst will... Act as the in-house Dynamics 365 expert, optimising workflows and configurations without reliance on agencies Own the roadmap for CRM enhancements, ticket triaging, user adoption, and system More ❯

Our client, a leading global investment manager, are growing their European operation. As a result, they are looking for a deeply experienced, highly analytical and tech savvy business analyst to join their sales and servicing technology team. You will be working alongside a dynamic group, who are focussed on building innovative sales and marketing tools, and … will play a pivotal role in designing new solutions for business stakeholders. To be successful in this role it is essential that you have worked in the investment management industry, particularly within sales distribution, client service and marketing. You should also have worked previously with Salesforce specifically. Key responsibilities include: Acting as the SME in CRM, BI Reporting and other Sales and Marketing tools and business processes. Working closely with internal stakeholders to gather user requirements, and identify areas for improvement and innovation, whilst understanding the impact to current Salesforce platform. Validating solutions through UAT – prepare test plans, develop scripts and conduct testing. Supporting production issues. Analysing data to help identify patterns More ❯