6 of 6 Remote/Hybrid Customer Retention Jobs in Central London

Data functions at Sokin. You will run a world-class Operations function that ensures the successful delivery of product engineering initiatives to our expanding customer base, and acts as a centre of excellence for customer experience. You will also be responsible for the Data function, ensuring delivery … cover Organisational Design and Team Leadership Lead and Develop an Operational team that provides a 5-star 24/7 consistent customer support experience Manage team capacity and proactively resource a global team who can support the scaling company and customer base Work with HR to develop ...

data quality, connect disparate systems and turn complex information into meaningful insights. The successful candidate will combine strong product management experience with commercial awareness, customer engagement skills and an understanding of data-driven software solutions. This is a remote role with travel for team/customer meetings when … required. Key Responsibilities Own and develop the product strategy, vision and roadmap across a portfolio of data solutions. Identify market opportunities, customer challenges and emerging trends to inform product development. Work closely with customers and stakeholders to understand requirements, validate propositions and prioritise enhancements. Shape the commercial positioning, pricing ...

Client Success Manager, you will manage relationships with an existing portfolio of clients, ensuring high levels of customer satisfaction, supporting client retention and identifying opportunities for account growth. Working closely with technical delivery teams and senior management, you will support contract renewals, client reviews, service delivery … technical engineers and service delivery teams to ensure client requirements are met. Maintain accurate CRM records, account plans and commercial activity. Contribute to client retention, account growth and customer satisfaction targets. Skills andamp; Experience Required Ideally 1–3 years’ experience in Customer Success, Account Management, Client ...

execute high-impact field marketing programs—spanning proprietary (first-party) events, strategic third-party conferences, joint partner activations, and scalable webinars—that drive customer acquisition, engagement, retention, and pipeline growth in EMEA. The ideal candidate is not just a logistical mastermind, but a storyteller and content strategist. ...

Senior Client Success Manager, you will manage a portfolio of approximately 25-30 existing client accounts, taking responsibility for client satisfaction, retention, profitability and commercial growth. This is a relationship-driven, commercially focused position combining strategic account management, client success and business development within existing accounts. Key Responsibilities … relationships across a portfolio of 25-30 existing clients. Proactively monitor client satisfaction, account health and potential retention risks. Maintain a client retention rate of 95% or above. Conduct Quarterly Business Reviews (QBRs), presenting performance updates, technology recommendations and strategic roadmaps. Identify upselling and cross-selling ...

Brief Description The Senior Account Manager is responsible for managing a portfolio of key and complex client relationships, ensuring exceptional client retention, sustained revenue growth, and a consistently high-quality client experience across their assigned accounts. Reporting to the Commercial Director, this role operates with a high degree … professional services, or a comparable client-centric environment, with a minimum of seven years in a client-facing role Demonstrated track record of client retention, account expansion, and revenue growth Strong commercial and contractual acumen, including ownership of renewals and negotiation Experience managing complex, multi-stakeholder client relationships ...