6 of 6 Remote/Hybrid Customer Retention Jobs in Central London

Title: Senior Customer Success Manager Location: London – Hybrid (London office twice per week, plus customer site visits as required) Package: £70,000 + bonus + benefits Reports to: Head of Customer Success Ingenio is partnering with a fast-growing SaaS business, to hire a Senior Customer Success Manager to play a critical role in driving customer value, retention, and expansion across the customer base. This is a senior, client-facing role with direct ownership of renewals, adoption, and Net Revenue Retention (NRR), acting as a trusted advisor ...

improvement. Manage internal systems to ensure POLARIS continues to have the bet tech stack for service provision. Support new business onboarding and client retention by following company processes. Requirements Strong leadership and people management skills, with the ability to motivate and guide a team. Proven experience ...

+ Share Options 🗞️ Industry: Consumer Services 📍 Location: London, Hybrid (2 days/week) Why join? Join a scaled consumer business with strong customer growth, exceptional retention metrics and clear plans to scale significantly over the next 3–5 years. Lead the digital transformation agenda as Head … platform. Key Responsibilities Own the digital experience strategy and roadmap across app and web. Lead 1–2 squads of experienced PMs to improve critical customer journeys at pace. Drive consistent experience design across multiple touchpoints using data and experimentation. Collaborate with Engineering, UX, Data, Operations and Marketing to deliver ...

record of building, scaling, and leading Managed Services teams. Strong experience operating ITSM platforms and service governance frameworks. Demonstrable ownership of service performance, client retention, and commercial outcomes. Experience managing senior client relationships, escalations, and renewals. Deep working knowledge of Dynamics 365 within Managed Services environments. Experience across … Consulting, Engineering, and Operations to deliver change effectively. Success Measures Performance will be measured against: Service performance (SLA and KPIs) Client satisfaction and retention Commercial performance (renewals and revenue) Operation maturity and scalability Team engagement and capability development Teammates’ benefits: Bonus Schemes Life Assurance Private medical cover Group ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...