24 of 24 Remote Customer Service Jobs in Central London

IT Support Engineer/Service Desk Analyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets is required for a multi award-winning Managed Service Provider based in the City of London. ALL LEVELS OF IT EXPERIENCE CONSIDERED As a successful candidate you … a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst/IT Technicianwho has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets. Working as IT Support … Engineer/Service Desk Analyst/IT Technician you will support prestigious businesses around Microsoft Cloud/Azure, Support Microsoft Environments, IT Security and IT Transformation. The company will provide additional training, but you will need a solid foundation in IT to start with. As an IT Support Engineer/Service Desk Analyst/IT Technician you will More ❯

make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up … provide reporting. Your Responsibilities and Tasks Monitoring & Incident Detection Implement and manage Azure Monitor, Application Insights, and Log Analytics to track system performance. Set up automated alerts for App Service, SQL Database, and Blob Storage to detect anomalies. Create and maintain synthetic monitoring for proactive issue detection. Establish real-time dashboards to track system health. Escalate detected incidents immediately … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop More ❯

virus software, office productivity applications and time entry systems. Providing training for new starters on relevant IT systems and services. Familiarity with best practices for recording , updating and resolving service requests and incidents , preferably on ServiceNow. Skills , experience and qualifications required : A Computer Science or similar IT oriented degree or equivalent experience. At least one long term experience in … Directory, Windows 10 operating systems , Microsoft Office suite, Microsoft 365 and Microsoft Cloud Services. Strong remote support experience for supporting EMEA offices without a Support Engineer on-site. Advanced customer services skills. Fluent English with fluency in other languages ( French, German, Spanish, Italian or Finnish) being highly beneficial due to the international nature of the company. The right to More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development … requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or its frameworks … knowledge of insurance/reinsurance specific business applications such as Policy Administration System suites, Quote & Bind Portals, Claims Management systems. Experience in implementing complex, highly configurable technologies, preferably ServiceNow Customer and Industry Workflow Solutions Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development Experience with ServiceNow modules like incident, request, change, maintenance window, SLAs More ❯

Administrator and Team Coordinator Do you have great time-management, organisational, customer service, administrative and communication skills? Are you an Intermediate Excel User? Are you comfortable liaising with Clients and allocating work to team members? If you do, this job could be for you. Were looking for an Administrator and Team Coordinator who will manage and allocate all … who can prioritise workloads for themselves and the team. Youll also need to work with a sense of urgency and ensure the Engineers work within agreed timescales to meet service level agreements too. If not, you may need to politely encourage them to get a move on or escalate the support request to a more senior team member. As … level (additional training provided) Add support tickets to the system and allocate Engineers to resolve Monitor the support tickets progress to ensure the Engineer is completing the work within service level agreements Keep customers updated on the progress of their support request and manage any enquiries they have Monitor team emails and messaging systems, replying or allocating to the More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce … New Org CRM, Field Service & Visual remote assistance, Telephony, and Infor CPQ. This role will require you to audit the current training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce … New Org CRM, Field Service & Visual remote assistance, Telephony, and Infor CPQ. This role will require you to audit the current training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both More ❯

duties and responsibilities: Perform 1st and 2nd tier troubleshooting of bespoke business insurance systems. Diagnose, troubleshoot, and resolve incidents from internal users of business applications within defined processes and service standards. Provide vital operational support to geographically dispersed insurance production teams. Build relationships with employees by establishing trust and being an advocate for the employee. Log and manage end … user incidents in the Service Management System, ServiceNow. Escalate incidents requiring further troubleshooting or elevated privileges. Follow up with employees regarding the resolution of incidents. Monitor and manage the overall integrity of the data within insurance systems. Author knowledge articles for reference by employees and the support team. Provide after-hours "on-call" support to employees during assigned periods. … 1st and 2nd line business systems support within an Insurance organisation. Proven ability to learn and use Insurance software business systems. Experience of using ServiceNow or a similar IT service management platform. Working knowledge of Microsoft Office technologies. Strong customer service skills with the ability to be positive and supportive in phone conversations with employees and via More ❯

Operations Director and collaborate across departments to align execution with strategy. From planning to live event days, youll thrive in a fast-paced environment where adaptability, precision, and a customer-first mindset are key. Whats on Offer? Highly competitive salary and performance based bonus. Be part of an ambitious, globally minded events company. Work on industry-leading conferences that … under pressure with strong time management and multitasking abilities. Confident communicator with a positive, professional attitude. A proactive problem-solver who enjoys working both independently and within a team. Customer-service mindset with a can-do spirit and flexibility during busy event periods. Bonus Points For: Familiarity with event tech tools and Microsoft Office (especially Excel). Exposure More ❯

cause analysis. Problem Solving- Confident in breaking down complex technical acceptance issues and driving resolutions through cross-functional collaboration. Responsibilities: Manage technical communications with client technical teams, project teams, customer service teams, and senior stakeholders. Act as a trusted consultant, providing technical support and subject matter expertise to assigned markets and clients. Proactively resolve business and technical issues More ❯

point of contact for EDI-related queries from customers and resellers * Manage relationships with third-party EDI provider and coordinate resolution of transaction issues * Collaborate with internal teams including Customer Service, Compliance, and Distribution to implement and support EDI integrations * Onboard new customers to the EDI platform and manage testing of EDI transactions * Identify and resolve data communication … Hands-on knowledge of OpenText EDI platform is desirable * Understanding of communication protocols such as FTP, AS2, HTTP, TCP/IP * Background in retail, manufacturing or logistics industries * Strong customer service, troubleshooting and problem-solving skills * Ability to work independently in a fast-paced environment * Exposure to UNIX/Linux or Windows operating systems * Fluent in English with … apply today. Key words: EDI Operations Manager, EDIFACT, OpenText, BizLink, TLE, EDI Mapping, Retail IT, SQL, XML, AS2, FTP, Data Integration, Technical Support, Transaction Processing, VANs, UNIX, Linux, Windows, Customer Support, Automation, Data Communication, St Albans, Remote EDI Jobs, Logistics IT, Manufacturing IT. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT More ❯

of our worker pool Review worker profiles, previous experience and general recruitment tasks over the weekend Supporting our Cooplers reaching their goals and finding rewarding work Delivering the best service possible for our clients You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery Coordinating and organising handovers to ensure the … and onboarding during your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays. Skills required: Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment Previous experience in the hospitality sector Strong communication skills, both written … Excellent organisational skills with attention to detail Experience with vendor management systems and platform-based tools Ability to collaborate effectively with colleagues and clients Strong interpersonal skills and a customer-focused approach Comfortable working independently and managing priorities over weekends Benefits : Be part of a great team! Training and development opportunities Annual Bonus: a discretionary cash bonus, depending on More ❯

of our worker pool Review worker profiles, previous experience and general recruitment tasks over the weekend Supporting our Cooplers reaching their goals and finding rewarding work Delivering the best service possible for our clients You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery Coordinating and organising handovers to ensure the … and onboarding during your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays. Skills required: Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment Previous experience in the hospitality sector Strong communication skills, both written … Excellent organisational skills with attention to detail Experience with vendor management systems and platform-based tools Ability to collaborate effectively with colleagues and clients Strong interpersonal skills and a customer-focused approach Comfortable working independently and managing priorities over weekends Benefits : Be part of a great team! Training and development opportunities Annual Bonus: a discretionary cash bonus, depending on More ❯

Salesforce. Conduct product demonstrations and solution presentations, both in-person and virtually, with strong technical understanding to support proposals. Provide ongoing client support, offering insights and guidance to enhance customer satisfaction and retention. Contribute to the success of the wider team by mentoring colleagues, sharing best practices, and supporting delivery. Identify opportunities for product enhancements by staying informed on … market trends, competitor activity, and customer needs. Uphold high standards of customer service and ensure alignment with company values and practices. Continuously improve knowledge and skills by engaging in professional development, industry events, and knowledge sharing. Candidate Profile Experience: Proven background in selling software or technology-based services. Demonstrable success in achieving and exceeding sales targets. Experience … Skilled in CRM systems and tracking tools Effective prospecting, lead generation, and pipeline nurturing Excellent organisation and sales planning Strong closing techniques Ability to develop and maintain client relationships Customer-centric mindset Confident presentation and communication skills Strong negotiation and collaboration abilities Desirable: Understanding of software product offerings Aptitude for problem-solving and process improvement Experience mentoring or coaching More ❯

senior level roles Excellent phone and written communication skills - comfortable speaking to candidates and clients alike Strong organisational skills with a process- and results-oriented approach Strong affinity with customer service, with a people-first mindset and commitment to consultant satisfaction Resilient and proactive, with the ability to follow process, and manage multiple priorities Open to feedback and More ❯

meeting programmes. Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities. Our market-leading portfolio of global brands includes Shoptalk, Spring Fair, Bett, Mining Indaba, and Retail Meetup. #LifeAtHyve At Hyve, we are driven by our values: brilliant work … with the show project teams including marketing, sales and operations to deliver to deadline and within budget Onsite delivery: managing onsite execution of content features to exceptional standards of customer service. Speaker logistics support: Including, but not limited to, sending out speaker instructions, collecting speaker assets, updating speaker profiles and agendas on the Bett website. Skills Required: Established experience … them understand and retain the message. A high level of commercial awareness and be target and deadline driven. Strongly results-focused, able to clearly demonstrate success via proven metrics. Customer-oriented, taking pride in exceeding customer expectations. Proven relationship skills – able to build and develop good working relationships across the business to facilitate the accomplishment of goals, leverage More ❯

Jr. Associate, Services to launch their market research career (no experience required!). Learn project management by assisting with client projects, ensuring successful delivery and exceeding expectations. Develop a customer-centric mindset and collaborate with a supportive team in our fast-paced environment. You will report directly to the Senior Director, Services - EMEA, gaining valuable mentorship. This entry-level … a quick learner eager to grow in market research! Location: Camden Town, London; in-office requirement 3 days a week Your Responsibilities: Develop and maintain an understanding of client service offerings, best practices, delivery capabilities, and technology platforms Ensure all projects you are directly responsible for meet or exceed delivery standards for being on time, in budget, and without … quality issues Oversee and lead easy to moderately complex projects with little to no supervision (project governance, progress, dependencies, communication, delivery process, project metrics, risk mitigation, etc.) for full-service and sample-only projects; ensuring customer & business expectations are met or exceeded Oversee and help manage complex projects with supervision and support from senior team members Follow established More ❯

BAU role, with the ambition to widen their remit in projects and delivery. Key Responsibilities Assisting with delivery and migration of network, data centre and security solutions. Provide exceptional customer services. Contribute to knowledge centre and keep documentation up to date. Be willing to work in a vendor agnostic environment and stay up to date with the latest technologies. … Cisco, Fortinet or Palo Alto etc. Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences. Additional Requirements: Willing to travel to customer sites across the UK A valid UK driving license. Some of the customer sites are hard to get to via public transport and driving is the only option. … our client.As a recruitment agency, Lucronex operates in accordance with the Conduct of Employment Agencies and Employment Business Regulations 2003. We are committed to providing a professional and transparent service to all job seekers and employers. For further information about how we process your data and handle your application, please refer to our Privacy Policy available on our website. More ❯

Online IT Support/White Glove Service – Legal Sector We are partnering with our client as they look to recruit an experienced Onsite IT Support professional to join their London team offering a white glove service to internal clients and guests in their City of London office. They are specifically looking to professionals that have experience in a … hardware, software, applications and AV Experience in offering face to face/deskside support in a Legal environment Alongside your technical experience you must be able to evidence excellent customer service skills In addition to the salary on offer, there is also a bonus scheme, and exceptional benefits extended to their staff. Due to the nature of the More ❯

third-party delivery models? This is a high-impact opportunity to join a world-class, globally recognised brand, leading strategic procurement across one of the most business-critical and customer-facing areas: outsourced contact centres and managed service providers. As Senior Procurement Manager, you'll take ownership of a significant multi-million-pound global spend across onshore, nearshore … and offshore customer operations. These third-party partnerships are central to the business’s award-winning customer experience, and you’ll play a lead role in optimising their commercial, operational, and strategic performance. Partnering with senior stakeholders across Procurement, Commercial, Customer Service, and Technology, you'll drive supplier strategy, lead major contract negotiations, and play a … agreements across global markets. Set and execute supplier strategy: selection, onboarding, governance, performance management (SRM), and transformation. Drive major negotiations, commercial terms, and risk mitigation for complex third-party service contracts. Influence and align with C-suite and senior leadership to deliver strategic outcomes across procurement and customer operations. Identify and deliver opportunities for cost optimisation, service More ❯

over multiple touchpoints (phone, email, Linked In) Qualify leads based on predefined criteria and schedule demos for the sales team. Clearly articulate the value proposition of our product/service to prospective customers. Maintain accurate records of activity in the CRM system. Attend networking events to develop new opportunities and build brand awareness. THE PERSON: Must be a Fluent More ❯

prospects over multiple touchpoints (phone, email, LinkedIn) Qualify leads based on predefined criteria and schedule demos for the sales team. Clearly articulate the value proposition of our product/service to prospective customers. Maintain accurate records of activity in the CRM system. Attend networking events to develop new opportunities and build brand awareness. THE PERSON: Must be a Native More ❯