Principal Customer Success Manager – Global Marketing
City of London, London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Principle
Principal Customer Success Manager – Global Marketing Salary: £90-100k + £25k bonus | 12-month contract (with potential to extend) | Hybrid (London, 3 days on-site) One of the world’s most innovative and respected media-tech brands is seeking a Principal Customer Success Manager to join its Global Marketing division. This is a brilliant opportunity … to work at the forefront of customer success, partnering with some of the biggest names in retail and helping them extract maximum value from cutting-edge marketing tools and initiatives. What you’ll be doing You’ll take ownership of a small, high-value portfolio of 3–5 key retail clients , each investing between £2m–£20m annually. Acting as … a trusted advisor to C-level executives and senior leaders , your role is to ensure they achieve tangible business results through the company’s suite of marketing solutions. This is not a firefighting role — it’s about strategic partnership, influence at the highest levels, and ensuring customer success is seen as a value driver rather than a support function. More ❯
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