1 of 1 IT Technical Manager Jobs in Central London

We are looking for a Technical Service Manager to assist the Head of Global Service Delivery in ensuring that the Cloud Operations & End User Computing teams consistently provide an expert, efficient, and highly customer-focused IT support service to our Managed Service Clients’ user community within agreed service levels, managing reported incidents and requests throughout the incident … lifecycle. The Technical Manager will provide guidance, technical advice, and mentoring to other members of the team ensuring all processes are followed each and every time, to the requisite level of detail, to ensure a high quality support service. The manager will also act as one of the deputies in the absence of the Head of … Service Delivery, acting as a first point of contact for technical escalations where necessary, whether scheduled or ad hoc, as defined by the Head of Service Delivery. Required Skills Demonstrates a breadth & depth in knowledge of Service Delivery Management Standards & practices Experienced in managing teams in order to delivery high quality outcomes Experience in managing the development and delivery More ❯