15 of 15 Remote/Hybrid ITIL Jobs in Central London

Exchange Online, SharePoint Online and OneDrive; oversight of service health, messaging, meeting services, external sharing and information lifecycle controls with relevant owners. Desirable Experience ITIL qualification or equivalent practical experience; familiarity with multi-provider service integration, commercial governance and service management platforms. Experience governing Windows Server services, technology lifecycle risks ...

macOS), MDM, and emerging device technologies Understanding of PAM (privileged access management) for workforce and infrastructure, identity governance, and compliance frameworks Experience with both ITIL Frameworks and DevOps principles Strategic thinker with ability to translate business requirements into technology solutions Strong executive presence and communication skills; comfortable presenting ...

organisation, prioritisation and problem-solving skills. Strong communication skills and a customer-focused approach. Confidence managing escalations and working with stakeholders at all levels. ITIL Foundation or equivalent practical experience would be beneficial The salary for this role is paying up to £60,000 plus benefits and is offered with ...

resource planning, shift scheduling, and coverage management to maintain support service availability. Support vendor relationships and elevate service delivery concerns where appropriate. Promote ITIL best practices across Incident, Request, Problem, Asset, and Knowledge Management disciplines. Education & Experience Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or equivalent … Ability to manage competing priorities and maintain service excellence under pressure. Customer‐focused mindset with a passion for delivering exceptional user experiences. Certifications (Preferred) ITIL 4 Foundation. Microsoft 365 Administrator, Endpoint Administrator, or related Microsoft certifications. ServiceNow certification desirable. Leadership, coaching, or people management qualifications advantageous. Key Performance Indicators (KPIs ...

moving environment would be highly advantageous. Qualifications & Certifications Relevant professional qualifications are desirable, including: Microsoft certifications covering Azure administration, Microsoft 365 and enterprise administration. ITIL Foundation or Practitioner certification, demonstrating knowledge of IT service management best practices. Cisco networking certifications, such as CCNA or CCNP, or equivalent experience with enterprise ...

dependencies, and resilience/DR practices. Experience running dress rehearsals , coordinating cross-team cutovers, and leading go/no-go forums. Working knowledge of ITIL-aligned change, release, and incident management in regulated environments. Excellent planning and dependency management; strong “get it done” execution bias. Clear, calm leadership during high ...

edge (SSE) platforms such as Forcepoint or Netskope, including zero trust network access (ZTNA) and cloud access security broker (CASB) capabilities. Understanding of current ITIL practices (ITIL 4 or Version 5) and how to apply them to incident, problem and change management, and continual improvement. The role requires Demonstrate examples ...

example vLLM, Hugging Face, SageMaker). Awareness of AI governance and regulation, including the EU AI Act, ISO/IEC 42001 and GDPR. ITIL, Kubernetes (CKA/CKAD) or cloud certifications. Experience in a consultancy or client‐facing delivery environment, ideally in regulated sectors such as energy or financial services. ...

based operations across cloud and on-prem environments. The role focuses on security, resilience, and performance, with hybrid in-office presence in London. Relevant ITIL and Microsoft cloud experience preferred.” #J-18808-Ljbffr ...

Oracle APEX experience Java development knowledge Git or Stash version control Understanding of server architecture, enterprise storage, networking and firewall concepts Familiarity with ITIL and formal service management processes #J-18808-Ljbffr ...

challenge designs that depart from best practice or from Halo's out-of-the-box strengths. Key responsibilities Process architecture Work to the Bell ITIL practices (Incident, Service Request, Problem, Change, Knowledge, Service Level, Asset and Configuration) and how they hand off to each other Decide which practices and capabilities ...

workflows, SLAs, automation and reporting. The role combines day-to-day leadership with technical support, focusing on service quality, user experience and operational efficiency. ITIL Foundation experience is beneficial. #J-18808-Ljbffr ...

established protocols, ensuring appropriate resources are engaged when necessary. Process Management and Improvement Process Operation: Maintain the overall incident management process, adhering to ITIL framework guidelines. Performance Monitoring: Evolve and monitor key performance indicators related to incident response and resolution effectiveness. Continual Service Improvement: Analyse incident data to identify recurring … decisively and make informed judgments under pressure. Problem-Solving & Critical Thinking: Excellent analytical skills to navigate complex issues effectively. Technical and Foundational Skills ITIL Foundation Certification: Proven knowledge of IT Service Management principles, particularly in Incident Management or equivalent experience Technical Acumen: Strong understanding of IT infrastructure components (networks, servers ...

security services as managed end-to-end services Ability to influence Cyber, technology, regional and supplier teams without direct authority Experience with ServiceNow ITIL v4/5 This role is open now for applications, for more information and the chance to be considered, please do send through a CV- Good … luck ('service manager' or 'service management') and integration and cyber and and security and ServiceNow and itil and siam and bank ('service manager' or 'service management') and integration and cyber and security and (ITIL OR SIAM OR BANK) ('service manager' or 'service management') and integration and cyber and security ...

within a Microsoft ecosystem. Qualifications Proven technical leadership in infrastructure and L3 support. Knowledge of Microsoft cloud technologies (Azure, Microsoft 365). Experience with ITIL 4/ITSM best practices. Background in supplier management and security certifications. Education & Experience Bachelor's degree in Computer Science or equivalent experience. Relevant certifications … e.g., ITIL Foundation, Microsoft Azure Administrator). Significant experience in infrastructure operations and service transformation. #J-18808-Ljbffr ...