8 of 8 Remote Journey Map Jobs in Central London

navigate complexity with confidence and clarity. What You’ll Be Doing: Lead user-centred design across Discovery, Alpha, Beta, and Live phases Plan and conduct research, usability testing, journey mapping, and service blueprinting Create wireframes, interaction flows, and high-fidelity prototypes Align UX with service goals through close collaboration with service designers, business analysts, and technical leads Facilitate More ❯

teams to deliver high-impact outcomes. What You’ll Do Lead UX design across all phases of service delivery, from research to implementation Conduct user research, usability testing, journey mapping, and service blueprinting Create wireframes, flows, and high-fidelity prototypes to support design decisions Collaborate with service designers, analysts, developers, and stakeholders Facilitate co-design workshops, playback sessions More ❯

role will suit you perfectly. Role Requirements: Lead UX design from discovery through delivery, championing user needs and accessible service design Plan and run user research, usability testing, journey mapping, and service blueprinting Collaborate with cross-functional teams including service designers, business analysts, and developers to deliver scalable design solutions Create wireframes, flows, and high-fidelity prototypes to More ❯

that make a meaningful impact across the UK public sector. What You’ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and inclusive design principles More ❯

disciplinary teams to ensure services are user-centred and accessible Apply a range of qualitative and quantitative research techniques to uncover deep insights Produce robust artefacts including personas, journey maps, and research reports Champion inclusive design and advocate for user needs at every stage Support and coach junior researchers within the team Operate within agile delivery teams, ensuring More ❯

criteria Act as a Product Owner in agile squads where appropriate, managing and prioritising the product backlog to ensure delivery aligns with strategic objectives Facilitate workshops, interviews, and journey mapping sessions to elicit requirements and identify business value Work with technical teams and solution architects to ensure feasibility and alignment with broader system architecture Support UAT, including test More ❯

aids where needed• Align outputs with enterprise architecture and IT strategy• Assist with UAT support, defect triage, and readiness checks• Contribute to experience design via persona work or journey mapping Governance & Collaboration • Support compliance alignment, audit-readiness, and data protection standards• Collaborate with vendors and partners for smooth delivery• Keep technical and business teams connected through clear communication … and storyboards to simplify complexity and support stakeholder understanding• Adaptability - Quick learner, able to adjust across changing domains – this cloud project is the start of a broader transformation journey How Success Will Be Measured • Stakeholder Engagement - Productive dialogue, trusted relationships, and solution adoption• Business Impact - Tangible improvements in processes, operations, or cost• Change Enablement - Clear and structured support More ❯

ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping, self-service, and real-time analytics Deliver seamless Employee Experience workflows for onboarding, transitions, and day-to-day productivity Bring innovation with GenAI and automation Collaboration & Growth Participate … hands-on ServiceNow development Strong knowledge of JavaScript, HTML, CSS, Glide API, Flow Designer Experience across key ServiceNow workflows: ITSM, HRSD, CSM, Onboarding Understanding of customer/employee journey touchpoints Proven integration experience with REST/SOAP APIs Excellent problem-solving and communication skills Preferred Certifications: ServiceNow Certified Application Developer (CAD) Implementation Specialist (HRSD or CSM More ❯