City Of London, England, United Kingdom Hybrid / WFH Options
Aquent
the voice of the customer, leveraging insights, data, and feedback to champion improvements across all digital touchpoints. Translate strategic goals into actionable roadmaps, partnering with product, design, engineering, and marketing teams. Drive personalization and segmentation strategies to create tailored experiences for diverse customer segments. Ensure all digital journeys are compliant, accessible, and consistent with brand guidelines. Monitor journey performance … and service). Influence stakeholders and align priorities across multiple business units. Cultivate a culture of customer-centricity, innovation, and continuous improvement. Must-Haves: Bachelor's degree in Business, Marketing, Digital Experience, or a related field (or equivalent work experience). Demonstrated success in digital product, journey, or experience management. Solid understanding of digital analytics, customer research methodologies, and … teams in an Agile environment. Exceptional communication, stakeholder management, and influencing skills. Nice-to-Haves: Experience in financial services, SaaS, or e-commerce customer journeys. Familiarity with CRM and marketingautomation platforms. Deep understanding of small and medium-sized business (SMB) customers and their digital needs. A track record of delivering measurable improvements to conversion rates, customer retention More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Aquent
the voice of the customer, leveraging insights, data, and feedback to champion improvements across all digital touchpoints. Translate strategic goals into actionable roadmaps, partnering with product, design, engineering, and marketing teams. Drive personalization and segmentation strategies to create tailored experiences for diverse customer segments. Ensure all digital journeys are compliant, accessible, and consistent with brand guidelines. Monitor journey performance … and service). Influence stakeholders and align priorities across multiple business units. Cultivate a culture of customer-centricity, innovation, and continuous improvement. Must-Haves: Bachelor's degree in Business, Marketing, Digital Experience, or a related field (or equivalent work experience). Demonstrated success in digital product, journey, or experience management. Solid understanding of digital analytics, customer research methodologies, and … teams in an Agile environment. Exceptional communication, stakeholder management, and influencing skills. Nice-to-Haves: Experience in financial services, SaaS, or e-commerce customer journeys. Familiarity with CRM and marketingautomation platforms. Deep understanding of small and medium-sized business (SMB) customers and their digital needs. A track record of delivering measurable improvements to conversion rates, customer retention More ❯
expert , supporting end users and ensuring the smooth running of the system Manage the support queue , resolving issues and escalating complex cases to external support Drive system improvements, process automation, and new integrations (Eventbrite, Asperato, SurveyMonkey, PowerBI) Lead on workflow optimisations, Flows, AI features, and advanced automation projects Build dashboards and reporting for senior leaders, defining success metrics … Must Haves Certified Salesforce Administrator with extensive hands-on experience Proven track record of driving system improvements and strategic Salesforce developments Strong experience with Flows, Process Builder, reporting, and automation tools Ability to work with senior stakeholders , translating business needs into Salesforce functionality Experience managing external vendors or consultants Exceptional communication, influencing, and stakeholder management skills Highly organised, self … motivated, and able to manage multiple projects simultaneously Desirable Experience with marketingautomation platforms , e.g., Pardot, building campaigns, emails, and nurturing sequences Familiarity with HTML for marketing communications Why Join? Permanent role with competitive salary of £60k £65k Opportunity to lead Salesforce strategy and development for a mission-driven organisation Hands-on, high-impact role where your More ❯
