1 of 1 Remote/Hybrid Quality Management Jobs in Central London

customer interactions. You work within architectures set by practice leads, and youre expected to pressure-test them, propose better patterns, and own the implementation quality of your workstream from first commit through production cutover. This role blends deep Amazon Connect platform engineering, generative AI development on Bedrock and Claude … agent spans, and CloudWatch) that correlates contact flow logs, conversation transcripts, AI agent spans, tool executions, and token usage to isolate latency, cost, and quality issues Build conversational experiences where intent-based NLU is the right fit, including multilingual support and SSML-tuned voice interactions Amazon Connect Platform Engineering ...