DesktopSupport Technician – Investment Bank (Inside IR35) On-site | London | Contract - 6 months rolling | Inside IR35 Are you an experienced IT support professional with a passion for delivering exceptional, white-glove service in a high-pressure, executive-level environment? We're working with a globally respected investment banking firm - who are looking to bring on board a … DesktopSupport Technician to provide dedicated VIP and C-suite support across their London and EMEA region. The Role In this role, you’ll take ownership of VIP support across EMEA, providing best-in-class end-user assistance, handling critical incidents, and leading service improvement initiatives. You’ll need to be confident, proactive, and technically skilled … someone who can hit the ground running and take full responsibility from incident through to resolution. Key Responsibilities Deliver white-glove support to C-suite and senior stakeholders across EMEA Take the lead on desktopsupport for internal users (predominantly Lenovo/Apple) Troubleshoot, diagnose, and resolve technical issues efficiently and professionally Provide incident and trend More ❯
DesktopSupport Technician – Investment Bank (Inside IR35) On-site | London | Contract - 6 months rolling | Inside IR35 Are you an experienced IT support professional with a passion for delivering exceptional, white-glove service in a high-pressure, executive-level environment? We're working with a globally respected investment banking firm - who are looking to bring on board a … DesktopSupport Technician to provide dedicated VIP and C-suite support across their London and EMEA region. The Role In this role, you’ll take ownership of VIP support across EMEA , providing best-in-class end-user assistance, handling critical incidents, and leading service improvement initiatives. You’ll need to be confident, proactive, and technically skilled … someone who can hit the ground running and take full responsibility from incident through to resolution. Key Responsibilities Deliver white-glove support to C-suite and senior stakeholders across EMEA Take the lead on desktopsupport for internal users (predominantly Lenovo/Apple) Troubleshoot, diagnose, and resolve technical issues efficiently and professionally Provide incident and trend More ❯
Your new company An Investment Management Firm based in Henley-On-Thames (Need to be able to commute to the office). Your new role SeniorDesktopSupport Analyst What you'll need to succeed Excellent customer service and communications skills. Previous experience doing VIP Support/C-Suite support is highly preferable. In-depth … experience in a customer-facing 'desktop' support role, preferably gained within the financial services sector and/or highly pressurised environment Prior experience in a senior position within a technical role with a consistent record of ownership, accountability, and where you were responsible for delivering solutions to complex problems Up-to-date knowledge of technologies, equipment and … software appropriate to business, including Windows operating systems, macOS, iPad, iPhone, Microsoft and Mac Applications and Network fundamentals Network and Telephony patching experience Audio Visual support and troubleshooting experience Preferably knowledge of ITIL V3/4 Foundation Microsoft Certification or equivalent experience (Nice to have) What you'll get in return An exciting opportunity to join an international organisation More ❯
