10 of 10 Remote Service Delivery Jobs in Central London

management (SIEM), user and entity behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company’s services and there is an opportunity in that team for a Cyber Security Manager … to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company’s network, systems, and data Monitor security access and manage IDS/IPS configurations Establishing and implementing security 'best-practice … Responsible for Security scanning and the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training Requirements Demonstrable skills and capability More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

Service Desk Manager - London, NW1 4SA The Role Do you have proven experience managing a high performing service desk/IT support team, with strong knowledge of Microsoft technologies? London Business School are thrilled to be recruiting for a Service Desk Manager to join Technology on a permanent basis. The Service Desk Manager is responsible for … leading the IT Service Desk team in delivering exceptional 1st and 2nd line support to students, executive education participants, alumni, faculty and staff within a prestigious business school environment. The role ensures the effective operation of IT support services, with a strong focus on customer service and continuous improvement. The postholder will manage a team of c.5 reports. … Please note, this role requires on-site presence at our London Campus a minimum of 4 days per week. Main Responsibilities Recruit, mentor and develop a high-performing service desk team. Responsible for 1st and 2nd line support for all users, ensuring timely and effective resolution of incidents and service requests. Champion a customer-centric approach, ensuring a More ❯

Manager with a strong background in accommodation services to oversee and drive the smooth running of our multi-faceted operations. This role is pivotal in ensuring high standards of service across hospitality, catering, retail, and accommodation, while delivering an excellent customer and guest experience. The successful candidate will be a strategic operator who can balance commercial performance with outstanding … service delivery, managing teams across multiple functions and ensuring compliance, efficiency, and innovation. Key Responsibilities: Oversee day-to-day operations across hospitality, catering, retail, and accommodation services . Lead, motivate, and manage multi-disciplinary teams to deliver a consistent, high-quality service. Drive commercial performance, including budget management, cost control, and income generation across outlets and accommodation. Ensure … compliance with all relevant health, safety, hygiene, and food safety standards. Monitor and improve customer experience, ensuring feedback is actioned and service levels are exceeded. Develop and implement operational strategies to increase efficiency and maximise revenue. Work closely with suppliers, contractors, and stakeholders to deliver value for money and service excellence. Oversee accommodation operations, ensuring smooth running of More ❯

stakeholders. Creation of adaptable/horizon-based roadmaps for technology components. Previous experience in a team leadership role, managing a team of 4+ people Having experience of ITIL based service delivery principles Working with an organisation to deliver on their requirements - you'll need to understand clearly what your customers are trying to achieve More ❯

programme by leading procurement and contractual negotiations for technology and IT operations services. This is a hands-on role focused on securing robust, commercially sound agreements that enable effective service delivery and protect organisational interests. Role Overview You’ll manage the full contract lifecycle, from RFP support through to supplier selection and contract signature to ensuring all legal … commercial, and operational requirements are met. Working closely with transition leadership, you’ll align contractual commitments with delivery expectations and embed commercial risk management throughout. Key Responsibilities Lead the end-to-end contracting process for a major outsourcing initiative. Support supplier evaluation and down-selection, ensuring comprehensive coverage of requirements. Negotiate key terms, service levels, and commercial conditions. … Align contracts with transition plans and operational delivery needs. Embed commercial risk management into all supplier engagements. Contribute to long-term outsourcing and vendor management capability building. Your Experience Extensive experience negotiating and managing outsourcing contracts in IT and technology operations. Proven track record supporting transitions from in-house to outsourced models or between managed service providers. Familiarity More ❯

programme by leading procurement and contractual negotiations for technology and IT operations services. This is a hands-on role focused on securing robust, commercially sound agreements that enable effective service delivery and protect organisational interests. Role Overview You’ll manage the full contract lifecycle, from RFP support through to supplier selection and contract signature to ensuring all legal … commercial, and operational requirements are met. Working closely with transition leadership, you’ll align contractual commitments with delivery expectations and embed commercial risk management throughout. Key Responsibilities Lead the end-to-end contracting process for a major outsourcing initiative. Support supplier evaluation and down-selection, ensuring comprehensive coverage of requirements. Negotiate key terms, service levels, and commercial conditions. … Align contracts with transition plans and operational delivery needs. Embed commercial risk management into all supplier engagements. Contribute to long-term outsourcing and vendor management capability building. Your Experience Extensive experience negotiating and managing outsourcing contracts in IT and technology operations. Proven track record supporting transitions from in-house to outsourced models or between managed service providers. Familiarity More ❯

from discovery through to delivery. You’ll be working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design … accessibility standards Code low-fidelity or functional prototypes using HTML, CSS, and JavaScript when needed Required Skills and Experience Eligible for SC Clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills, with the ability to explain More ❯

services. This is a contract role within a high-performing data and AI group, offering exposure to cutting-edge generative AI technologies and the opportunity to contribute to impactful service delivery innovations. Key Responsibilities: Design and deploy Python-based AI applications for internal use Conduct R&D on generative AI techniques including fine-tuning, prompt engineering, and retrieval More ❯