21 of 21 Remote Service Delivery Jobs in Central London

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development … complex business challenges with innovative solutions while transforming the P&C insurance value chain. They achieve this through strong engineering foundation and continuously refining their processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Their core expertise lies in six key areas: Cloud Engineering, Application Engineering, Data Engineering, Core Engineering, Quality Engineering, and Domain expertise. Join a team … practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and aligned with business objectives. Collaborate with stakeholders across departments to understand business requirements and translate them into More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development … complex business challenges with innovative solutions while transforming the P&C insurance value chain. They achieve this through strong engineering foundation and continuously refining their processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Their core expertise lies in six key areas: Cloud Engineering, Application Engineering, Data Engineering, Core Engineering, Quality Engineering, and Domain expertise. Join a team … practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and aligned with business objectives. Collaborate with stakeholders across departments to understand business requirements and translate them into More ❯

The HR Information Systems (SuccessFactors) Manager is responsible for the configuration, maintenance, and day-to-day operation of our SAP SuccessFactors platform. The role supports the effective delivery of HR systems and processes by ensuring accurate data, reliable system performance, and a consistent user experience across the employee lifecycle. Reporting to the Chief People Officer, this position plays a … UK, Ireland and internationally, as and when required. This role is based out of our London office on Worship Street, with 1 day working from home. 1. Support the Delivery of the People Systems Strategy Assist in delivering the People Systems roadmap as directed by the Chief People Officer and in coordination with the broader People team. Implement system … escalate any issues as needed. Support small-scale projects or configuration changes as part of broader system improvements. Maintain and optimize Zendesk configurations and workflows to support efficient HR service delivery and enhance user experience. 10. Continuous Improvement and Operational Support Monitor system performance, user feedback, and common issues to suggest and support process improvements. Contribute to automation More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service … management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support scalability as the business grows Essential Skills & Requirements: Strong, hands-on Salesforce experience, including deployments and configuration Proven background in Service Management or a similar More ❯

people system (SelectHR) and to play a pivotal role in reviewing our HR technology platform. The successful candidate will be responsible for identifying and rolling out improvements, overseeing the delivery of regular management reporting requirements and working with HR colleagues to ensure data is accurate. Working as part of the HR function, you will manage a team of … ensuring data is transferred and shared across the firm efficiently through integrations and accurate reporting Develop, and maintain security and permissions architecture as defined by the firm Oversee the delivery of regular reports to the business, assisting or providing guidance with writing reports where necessary. Oversee report design. Instil best practice within the HRIS team, ensuring all functional and … projects, leading change management and training activities as necessary Allocate HRIS resources to plan and manage high intensity annual processes, such as appraisals and salary reviews Monitor and enhance service delivery standards to ensure Service Level Agreements with Access (Vendor) are met or exceeded Acts as Technical Lead for SelectHR, producing functional and technical specifications for agreed More ❯

Global HR Shared Services Manager to join their HR leadership team. This is a critical interim hire to drive operational excellence, lead a global team and ensure high-quality delivery of HR services across the organisation. The Role: In this fast-paced, tech-driven business, the Interim HR Shared Services Manager will lead a globally dispersed team of HR … professionals (hybrid and remote), focused on delivering outstanding service, driving process improvement, and contributing to the business's wider HR strategy. Reporting to the Director of HR Shared Services, this is a highly visible role that combines operational delivery, stakeholder engagement, and continuous improvement. Key Responsibilities: Team Leadership Manage, coach, and develop a global HR shared services team … Build a culture of collaboration, inclusion and high performance Develop and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model Act as More ❯

Rossera is an award-winning Oracle specialist consultancy with a proven track record for world-class delivery of services and products. We have customer accounts with some of the largest global firms as well as being partners of some of the biggest names in the industry. We specialise in delivery assurance for customers implementing Oracle Enterprise Resource Planning … in the cloud and on-premises helping them maximise their return on investment. The role We are seeking an experienced Oracle Applications Data Migration Analyst to join our data delivery assurance team. The role will play a key part of the data migration team, assuring the migration and transformation of legacy Oracle ERP (EBS) platform data to a new … to articulate complex problems to product specialists, developers and key stakeholders. Strong problem-solving and analytical thinking abilities. An attention to detail and a commitment to high standards of service delivery. Work arrangements This is a full-time, permanent role. We offer a hybrid working arrangement split between our Central London offices, client site and your home. You will More ❯

solutions.?? About the Role:Reporting to Heads of IT and Business Intelligence, you'll lead on systems design, integration, and optimisation-driving improvements that support hybrid working and secure service delivery.?? Key Responsibilities:Assess and improve IT systems and infrastructureDesign scalable, secure architecture solutionsOversee system integrations (APIs, SQL, JSON, OData)Lead Power Apps and Azure-based innovationEnsure compliance with More ❯

continued growth and impact. This is a key opportunity to join as their Enterprise Data Architect , helping shape the data architecture and governance that underpins critical decision-making and service delivery. Location: Hybrid - Minimum one day per week in a central London office Contract: Permanent, Full Time (37.5 hours per week, Mon-Fri, with occasional out-of-hours) Salary More ❯

driven consultancy is hiring Senior Product Managers to help their clients solve complex challenges. As a senior voice in their Product team, you’ll lead cross-functional teams, shape service delivery strategies, and ensure every decision keeps real users at the core. This role goes beyond managing backlogs — it’s about inspiring teams, navigating ambiguity, and delivering measurable … value. What You’ll Be Doing Own and define product strategy, vision, and roadmaps Guide teams through discovery to delivery, ensuring alignment with user needs and client goals Prioritise work that maximises impact, not just output Engage senior stakeholders and build consensus in complex environments Lead multidisciplinary teams and coach others in product thinking Champion agile principles and user … centred design Balance delivery constraints with creativity and clear decision-making What You’ll Bring Significant experience in product management, ideally across consultancy or public sector environments Strong leadership across agile teams — delivery managers, designers, developers, and more Clear, confident communication with both stakeholders and delivery teams A track record of translating user needs into product success More ❯

lead on strategic initiative delivery. Key Responsibilities: Collaborate with the Infrastructure Operations portfolio owner to define objectives and execution strategies. Oversee multiple projects and programmes, managing dependencies, risks, and delivery alignment. Act as the primary liaison between project managers, technical teams, and governance forums. Deliver consistent portfolio-level reporting on performance, risks, and progress to senior leadership. Lead portfolio … access management). Strong skills in portfolio, programme, and project management across strategic and BAU streams. Expertise in financial planning, resource management, and stakeholder engagement. Deep knowledge of IT service delivery and operational excellence frameworks. Familiarity with Agile and Waterfall methodologies. Proficiency in Microsoft Project, Excel, PowerPoint, and reporting tools. Role Details: Permanent Competitive salary and comprehensive benefits More ❯

had been. Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving, and David is heading up a service of his own responsible for delivery of the Smart City strategy. The Role: As a Geographic Information Systems (GIS) Manager, you can make your own powerful contribution to … across the Digital and Innovation portfolio - including IT and technology, customer and digital services, and Smart City initiatives - you will play a key role in enabling impactful, user-centred service delivery. You will lead the council's GIS function, ensuring the effective and timely delivery of services and outputs. This includes creating, maintaining, and updating a wide range … of GIS artefacts such as datasets, interactive maps, geospatial analyses, reports, and system integrations that directly support council operations and decision-making. You will be responsible for managing GIS service requests and incidents, meeting key performance indicators, and ensuring user satisfaction through responsive and proactive service management. As a technical expert, you'll advise on GIS tool selection More ❯

have access to relevant online legal research services and manage online subscription contracts. Training– Organise and deliver induction and refresher training on KM resources and systems and oversee the delivery of legal technical and skills training. Ensure that training records are accessible to all staff and that attendance is tracked and audited. Working with HR, to ensure new staff … systems and processes. Respond to enquiries and support colleagues in following established policies and processes. Continuous improvement - Keep pace with developments within the KM external landscape to drive continuous service improvement, including assisting the Knowledge Manager to evaluate and exploit new technologies where appropriate. Respond to staff enquiries and resolve issues and barriers impacting on KM service delivery. More ❯

email and Intercom Management of our vendor management systems Using the Coople platform to ensure the best coverage possible of our clients’ jobs over the weekend Assisting with the delivery of large staffing requests from key clients Collecting feedback from users on potential optimisations and improvements for our platform and services. Onboarding of new users to Coople and assistance … of our worker pool Review worker profiles, previous experience and general recruitment tasks over the weekend Supporting our Cooplers reaching their goals and finding rewarding work Delivering the best service possible for our clients You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery Coordinating and organising handovers to ensure the … your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays. Skills required: Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment Previous experience in the hospitality sector Strong communication skills, both written and verbal Proactive, solution-oriented More ❯

email and Intercom Management of our vendor management systems Using the Coople platform to ensure the best coverage possible of our clients’ jobs over the weekend Assisting with the delivery of large staffing requests from key clients Collecting feedback from users on potential optimisations and improvements for our platform and services. Onboarding of new users to Coople and assistance … of our worker pool Review worker profiles, previous experience and general recruitment tasks over the weekend Supporting our Cooplers reaching their goals and finding rewarding work Delivering the best service possible for our clients You will collaborate with a Customer Support Coordinator over the weekends to ensure seamless service delivery Coordinating and organising handovers to ensure the … your first 2-3 weeks. Specific days will be arranged in advance, and some training may take place on weekdays. Skills required: Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment Previous experience in the hospitality sector Strong communication skills, both written and verbal Proactive, solution-oriented More ❯

expert within the HR Systems & Data team, joining two teams working closely together, iTrent went live in 2024, the role is to boost resources and to assist in the delivery of the remaining go live areas, a work plan is in place to be completed by March 26. Spec: The HR Systems and Data Team are responsible for the … data. Proven business analysis experience including process mapping, and requirements definition. Experience of leading on Database administration and understanding of data management. Excellent problem-solving skills in technical and service delivery environments using logic, knowledge and sound processes to analyse information and find solutions. Considerable proven experience in managing competing customer support and project priorities and collaborating with More ❯

maintain the Dynamics 365 corporate CRM. The CRM developer will play a critical role in developing solutions and integrations that improve the resident experience when engaging with RBKC for service delivery. They will design, create, test and document information systems and digital services to meet defined business needs, and lead others in these tasks where necessary, pioneering the use … CRM highly desirable) Strong C# and .Net development skills Proficiency in JavaScript Knowledge and understanding of SQL databases and stored procedures Experience of working with Azure, such as App Service and DevOps Knowledge of utilising SharePoint with low code solutions such as Power Platform Hiring Process: Introductory Teams meeting with Venn Group, to discuss your experience and the role … Interview – 1 stage – technical questions covering understanding of CRM, Azure, delivery, process, and understanding of Agile and DevOps To be considered for this position and for further information on this and other roles please apply and reach out to the Venn Group Local Government division in our London office. More ❯

operational infrastructure supporting a globally distributed technology and product ecosystem. Team Leadership: Hire, mentor, and scale high-performing operations, support, and cross-functional execution teams across logistics, compliance, and service delivery. Strategic Execution: Partner with product, engineering, and business leaders to translate organizational vision into scalable and efficient operational processes. Process Optimization: Ensure internal operations are streamlined, cost-effective … teams and business units. Risk & Compliance Management: Champion operational risk mitigation, regulatory compliance, and best practices in security, procurement, and vendor management. Ecosystem Engagement: Foster relationships with strategic partners, service providers, and community stakeholders to support organizational growth. Cross-Functional Coordination: Align operations with product delivery, finance, investor relations, and strategic initiatives to ensure seamless execution. Key Requirements More ❯

support with data privacy compliance, data breach response, international data transfers, and records of processing activities. Lead and manage medium-to-large privacy projects, including client onboarding, scoping, and delivery of key outputs. Act as a trusted advisor, building strong, long-term relationships with internal and external stakeholders. Collaborate with colleagues across international offices and multidisciplinary teams to ensure … consistent, high-quality service delivery. Contribute to internal knowledge development, training, and best practices. Support business development by identifying client needs and potential areas for growth. We are looking for: 3 to 6 years’ experience working in data protection or privacy roles within legal, consulting, or in-house settings. Strong working knowledge of UK and EU GDPR, with the More ❯

reverse engineering of the existing data model within the IDOX Uniform platform , mapping out current state, and designing a future-fit architecture that supports strategic decision-making and improved service delivery. Key Responsibilities: Analyse current workflows and how data is used across the Town Planning function Reverse engineer the As-Is physical data model of the IDOX Uniform system … flows and integration points across internal systems Document data lineage and support the implementation of Role-Based Access Control (RBAC) Engage stakeholders to ensure alignment between data architecture and service needs What We're Looking For: Proven experience in data architecture and data modelling (e.g. dimensional, data vault) Strong knowledge of system integration, data flow mapping, and data lineage More ❯

Risks and Controls within Build v/s Buy, On-premise v/c Cloud,In-house v/s offshore development, Intra-group services v/s local service delivery models. Understanding of change delivery and BAU Operational Risks (i.e. typically experience in review/challenge handed over from project to BAU operational risks) Please click More ❯