1 of 1 Service Desk Management Jobs in Central London

3rd Line IT Support Desk Engineer Permanent Central London Office Based £45k - £50k + Training + Benfits My client is a award winning MSP based in Central London who are recruiting a 3rd Line IT Support Desk Engineer to join its Highly Accredited UK Help Desk operations. Overall, the Help Desk consists of 30 Engineers, of … which 9 are based in the Philippines. As a 3rd Line IT Support Desk Engineer, you will be reporting to the Service Desk Manager and work alongside other 3rd Line Senior Engineer and the Escalations Team Leader to ensure Critical (P1) and Priority (P2) service tickets are resolved for our clients. 3rd Line IT Support Desk … Engineers cannot resolve Supporting Firewalls and Switches related support tickets Using ConnectWise to log and respond to support tickets Identifying and escalating higher level issues to a Head of Service for guidance and steering Being a team player, delivering support in a friendly and positive manner "Steer the wheel" and provide guidance as required to 2nd Line Escalations Teams More ❯