1 to 1 of 1 Service Desk Manager Jobs in Central London

Service Desk Manager - London £50,000 - £60,000 PA Service Desk Manager sought by a well-known and public-facing organisation with numerous sites spread across the county. The business is involved in significant, complex and critical logistical operations. As a public-facing, Critical … National Infrastructure business the Service Desk Manager is a crucial component in ensuring the effective management of the service desk which supports circa 1000 users across the country and a vast array of business systems. Responsibilities: Oversee the whole service desk process including … service requests, incidents and problem tickets Manage and co-ordinate urgent and complicated support issues and act as escalation point for all requests and incidents Manage Major Incidents and contribute to Problem Management reviews and process Help develop and mature phone/ticket escalation processes to ensure free flowing more »