CX Insight Manager
- Hiring Organisation
- Tribe Appointments Ltd
- Location
- Central London, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £60,000
strong technical, commercial and market knowledge. Experience in Managed Service Provider or IT and Telecoms environment desirable but not essential. Exposure to ITIL, Lean Six Sigma, or service management principles. Experience working in agile environments and applying design thinking methods. Qualifications: 3+ years of experience in CX measurement … Experience presenting insights to senior leadership and influencing strategic decisions. Strong understanding of survey design, data analysis, and insight generation. ITIL Foundation and Lean Six Sigma Green Belt preferred. Experience in supplier management and performance tracking (SLAs, KPIs, OKRs). Location: London Hybrid While the preference ...