2 of 2 Banking Jobs in the Channel Islands

Overview We are currently seeking an experienced professional to join our team in the role of Head of Conversational Banking Channels, CIIOM. You will define and deliver CIIOM’s Contact Centre transformation and Conversational Banking agenda across voice and digital conversational channels (e.g. chat/messaging/bot), improving customer … planning inputs, working across a matrix of CIIOM stakeholders and offshore/GSC partners. Responsibilities Define and deliver the Contact Centre transformation and Conversational Banking agenda across voice and digital channels (e.g., chat, messaging, bot). Improve customer experience, increase digital adoption, and drive operational efficiency through journey redesign, channel ...

Island of Jersey is seeking an experienced professional to lead the Head of Conversational Banking Channels, CIIOM. You will define and deliver CIIOM’s Contact Centre transformation and Conversational Banking agenda across voice and digital channels (chat/messaging/bot), aiming to improve customer experience and drive digital adoption. ...