2 of 2 IT Engineer Jobs in the Channel Islands

IT Support Engineer – Jersey This global business advisory firm supports companies, investors, and high-net-worth families worldwide. They’re growing their on-the-ground IT capability in Jersey — and this role is key to keeping things running smoothly for local users and linking up with their global IT team. Role Overview: Location: Jersey (Site based … Monday-Friday) Package: £30,000- £50,000 per annum Company Discretionary Bonus Benefits Industry: IT Services What You’ll Be Doing: Deliver hands-on first and second-line IT support to colleagues in Jersey, by phone, email, and in person. Troubleshoot hardware, software, network, and end-user issues — escalating where needed. Work closely with the global Service Delivery … team on escalations and complex technical problems. Maintain and manage IT equipment, servers, networking kit, and office systems. Support system security, including backups, monitoring, and following security protocols. Keep the local asset register accurate and up to date. Monitor and respond to system alerts and support tickets within agreed SLAs. Contribute to ITSM processes (incident, service, problem, change) and More ❯

This role requires 5 days in the office for the first 3 months. After that, it transitions to a hybrid model: 3 days in the office and 2 days working from home. Salary is £40k-£53k About the role The IT Support Engineer, located in the Jersey office, will primarily provide on-site support while also contributing … the global Service Delivery team. This role includes managing technical incidents and service requests as part of the company’s Service Desk team, delivering hands-on assistance to resolve IT issues, ensuring high-quality service delivery to internal staff, and supporting the smooth and efficient operation of IT services across the organisation. Key Accountabilities: Provides first and second … technical incidents involving end-user devices, software, and local infrastructure. Collaborates with the global Service Delivery team to manage escalations and assist in resolving complex technical issues. Ensures local IT support activities meet user requirements and align with overall system functionality. Maintains and supports office-specific IT systems, including servers, networking hardware, and peripheral devices. Escalates critical issues More ❯