2 of 2 ITIL Jobs in the Channel Islands

working in a regulated and customer-focused environment, ideally within financial services. Experience using enterprise ITSM platforms and producing relevant management information and reporting. ITIL 4 Foundation certification or higher. Experience with ServiceNow or a comparable enterprise ITSM platform. Knowledge of operational resilience, business continuity, and disaster recovery frameworks. Experience ...

Create and maintain support procedures, runbooks and knowledge articles. What you will bring Experience in service transition, service acceptance or operational readiness within an ITIL-aligned environment. Strong application support and troubleshooting experience in business-critical services. Ability to define support models, escalation paths, monitoring needs and handover criteria. Experience ...