1 to 25 of 4,781 ITIL Jobs in the UK

infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g. JIRA, ServiceNow). Experience in Oracle to run pre-configured SQL scripts (as per runbooks) Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities with a Customer-focused mindset Ability to manage multiple priorities and meet deadlines. Adaptability to More ❯

Requirements Key Experience & Skills: Essential Skills: 5+ years' experience in Service Desk support preferably in a busy environment undertaking a technical customer facing role Working knowledge and understanding of ITIL framework and the ability to demonstrate this in a practical way Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and … creating Windows images using SCCM or similar Vulnerability Management using Qualys Experience in creating Microsoft Power Apps/Productivity tools Experience of ITSM systems and automating Service Desk processes ITIL 4 Foundation certification Service Desk Analyst certification through SDI or equivalent through another institute Benefits At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary More ❯

Windows Server, Contact Centre solutions, ITSM systems, and Power Apps. Key Experience & Skills: Essential Skills: 5+ years' experience in Service Desk support, preferably in a busy environment. Knowledge of ITIL framework and practical application. Strong troubleshooting skills and experience with Windows 11, Office 365, SCCM, Active Directory, and remote support tools. Excellent documentation, customer service, communication, and interpersonal skills. Proven … supporting end users across multiple locations and in Financial Services. Skills in SCCM OS/application packaging, Group Policy, vulnerability management, Power Apps, and automation of Service Desk processes. ITIL 4 Foundation and Service Desk Analyst certifications preferred. At Toyota Financial Services, we offer a range of benefits including hybrid working, car schemes, pension, private healthcare, wellbeing programs, and more More ❯

knowledge of MECM: Packaging, patch management and software distribution Strong knowledge of Microsoft Endpoint Manager/Intune Strong knowledge of Microsoft O365 Admin Have experience of working in a ITIL framework A Understanding of Project Management and Service Management best practices and principles A good level of experience in current role, able to speak credibly to highly technical individuals and … Cisco Wired and Wireless Networks Cisco VOIP Systems administration Windows Server and MS PowerShell OneDrive Desktop, Laptop, Mobile and Server hardware Excellent knowledge of Mobile Software (iOS and Android) ITIL Remedy DNS and DHCP Microsoft Azure and awareness of cloud computing Teamwork: Facilitates effective team interaction. Acknowledges and appreciates each team member's contributions. Effectively utilises each team member to More ❯

strongly . : Microsoft Certified: Windows Server Hybrid Administrator Associate or similar. Desired Qualifications: Prior experience supporting VIP users in legal, financial, media, or other executive-heavy industries. Familiarity with ITIL practices and process-oriented service delivery. Experience with MDM tools (Intune, Jamf) and endpoint management policies. Exposure to AV/conference room systems, Zoom Rooms, or Microsoft Teams Rooms. Strong More ❯

challenges, and ensure actions and decisions are in sync with long-term objectives. Planning, Project & Programme Delivery Take ownership of incidents, requests, and project tasks, providing timely updates. Apply ITIL and project management practices to ensure smooth delivery. Recognise and escalate risks or constraints to service delivery. Collaborate effectively and use available resources efficiently. Balance teamwork with personal accountability to … or equivalent Level 3 apprenticeship in ICT (e.g. Azure Cloud Support Specialist), or equivalent qualification/experience (e.g. A-levels) Desirable Qualifications and Certifications SDI Service Desk Analyst (SDA) ITIL® 4 Foundation – IT Service Management CompTIA A+ (220-1201/1202) Inclusivity Statement Ofcom has a clear mission: to make communications work for everyone. To be able to deliver on More ❯

challenges, and ensure actions and decisions are in sync with long-term objectives. Planning, Project & Programme Delivery Take ownership of incidents, requests, and project tasks, providing timely updates. Apply ITIL and project management practices to ensure smooth delivery. Recognise and escalate risks or constraints to service delivery. Collaborate effectively and use available resources efficiently. Balance teamwork with personal accountability to … or equivalent Level 3 apprenticeship in ICT (e.g. Azure Cloud Support Specialist), or equivalent qualification/experience (e.g. A-levels) Desirable Qualifications and Certifications SDI Service Desk Analyst (SDA) ITIL 4 Foundation – IT Service Management CompTIA A+ (220-1201/1202) Inclusivity Statement Ofcom has a clear mission: to make communications work for everyone. To be able to deliver on More ❯

challenges, and ensure actions and decisions are in sync with long-term objectives. Planning, Project & Programme Delivery Take ownership of incidents, requests, and project tasks, providing timely updates. Apply ITIL and project management practices to ensure smooth delivery. Recognise and escalate risks or constraints to service delivery. Collaborate effectively and use available resources efficiently. Balance teamwork with personal accountability to … or equivalent Level 3 apprenticeship in ICT (e.g. Azure Cloud Support Specialist), or equivalent qualification/experience (e.g. A-levels) Desirable Qualifications and Certifications SDI Service Desk Analyst (SDA) ITIL 4 Foundation – IT Service Management CompTIA A+ (220-1201/1202) Inclusivity Statement Ofcom has a clear mission: to make communications work for everyone. To be able to deliver on More ❯

teams, to ensure seamless coordination and alignment of services across multiple regions. What you need: Certifications & Education : Relevant certifications in IT infrastructure, project management, and cloud technologies (e.g., PMP, ITIL, Microsoft Certified: Azure Solutions Architect, or similar certifications). A bachelor’s degree in computer science, Information Technology, Engineering, or a related field. A Master’s degree is a plus. … align delivery with business objectives and customer needs. Deep technical understanding of cloud technologies, specifically Microsoft Azure and hybrid-cloud environments. Experience working with ITSM tools (e.g., ServiceNow) and ITIL-based processes. Knowledge of agile methodologies and how they can be applied to IT infrastructure delivery. What we believe: We’re proud to embrace the same values that have shaped More ❯

and coordinating request, incident problem, change and project activity. In this role, you will be a champion of end user services leading practices across a dynamic enterprise based on ITIL foundations. In addition, you will contribute to the development and execution of continuous improvement initiatives. This position requires deep experience in ITSM best practices, including queue management, quality management, knowledge … programs and experience in the information systems discipline will be considered 5 years of relevant IT experience. Experience in the Finance sector is an asset Microsoft Certifications MCP, MCSE, ITIL Foundations are preferred 5-7 years of relevant experience, working deploying and supporting Microsoft technologies, database management, and security concepts and practices Strong knowledge of Windows and Microsoft Office products More ❯

React , REST APIs , and SOAP architectures. Skilled in managing P1/P2 incidents , business impact analysis, root cause investigations, and change coordination. Strong grasp of IT service management practices; ITIL v4 certification or equivalent preferred. Proactive Monitoring : Hands-on experience with tools like Dynatrace , Azure Application Insights , or similar platforms. Ability to use monitoring data to enhance application performance and More ❯

solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications … expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit More ❯

solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications … expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit More ❯

solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Platform Ownership & Product Engineering Data-Driven Decision-Making using telemetry Security & Compliance by Design … Administrator MS-102 – Microsoft 365 Administrator Expert SC-300 – Identity & Access Administrator AI-102 – Designing & Implementing AI Solutions in Azure AZ-400 – DevOps Engineer Expert MD-102 – Endpoint Administrator ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit More ❯

solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Platform Ownership & Product Engineering Data-Driven Decision-Making using telemetry Security & Compliance by Design … Administrator MS-102 – Microsoft 365 Administrator Expert SC-300 – Identity & Access Administrator AI-102 – Designing & Implementing AI Solutions in Azure AZ-400 – DevOps Engineer Expert MD-102 – Endpoint Administrator ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit More ❯

Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Azure DevOps Engineer Expert Microsoft Certified: Azure AI Engineer Associate (desirable) TOGAF 9 Certification (desirable) ITIL Foundation Certification (desirable) Behaviours Self-motivated and enthusiastic An organised and proactive approach Ability to work on own initiative and as part of a team A flexible approach and positive More ❯

for auditing purposes. Essential Skills andExperience Proven experience as a Service Analyst, SeniorService Analyst, or equivalent role within an enterprise-level servicemanagement or IT support environment. Comprehensive understanding of ITIL practices,particularly Incident, Problem, Change, and Service Level Management. Demonstrable experience using ITSM tools (e.g.,ServiceNow, Zendesk, Jira Service Management, Freshdesk). Excellent analytical and problem-solving skills,with experience … application support). Outstanding communication and interpersonal skills;adept at conveying complex information clearly to diverse audiences. Experience in developing, maintaining, andenhancing knowledge bases and service documentation. Desirable Qualifications ITIL Foundation Certification (essential), ITILIntermediate or Practitioner Certification (desirable). Certification or familiarity with Agile practices,Scrum methodologies, and project management (e.g., PRINCE2). Technical certifications (e.g., Microsoft CertifiedSolutions Expert, AWS More ❯

preferably in a service desk environment. Strong proficiency in troubleshooting software and hardware issues on Windows and/or Mac platforms. Demonstrated problem-solving and analytical skills. Knowledge of ITIL framework and experience with IT service management tools (e.g., ServiceNow, Jira Service Management) Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. … Proven leadership skills, with experience in team supervision or mentoring. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation are a plus. Ability to work independently and as part of a team, with a customer-focused attitude and a commitment to high-quality support and service. Salary & Benefits: Salary: c.£55,000 Benefits: 25 days More ❯

within the SQL Server, to enable effective support of the business. Be an active member of the wider SQL community (desirable). Industry recognised Change and Project Management certifications (ITIL, Prince2 etc desirable). Azure Fundamentals and/or Azure Data Fundamentals certification or willingness to obtain such. Behaviours: Commercially focussed and results driven. Self-motivated and enthusiastic. An organised More ❯

trends within the SQL Server, to enable effective support of the business. Be an active member of the wider SQL community (desirable) Industry recognised Change and Project Management certifications (ITIL, Prince2 etc desirable) Azure Fundamentals and/or Azure Data Fundamentals certification or willingness to obtain such. Behaviours Commercially focussed and results driven. Self-motivated and enthusiastic. An organised and More ❯

Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITIL Foundation Certification Agile Ways of working Behaviours Self-motivated and enthusiastic An organised and proactive approach Ability to work on own initiative and as part of a team A flexible More ❯

Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITIL Foundation Certification Agile Ways of working Behaviours Self-motivated and enthusiastic An organised and proactive approach Ability to work on own initiative and as part of a team A flexible More ❯

SCSM, Service Now) At least 2 years’ experience within an IT department Previous experience in a similar role would be beneficial An understanding of IT service management processes (e.g. ITIL) would be beneficial Experience of Microsoft Dynamics (2012AX or 365) would be beneficial Experience of Office365 administration would be beneficial Experience of software deployment processes/systems (e.g. Octopus Deploy More ❯

SCSM, Service Now) At least 2 years’ experience within an IT department Previous experience in a similar role would be beneficial An understanding of IT service management processes (e.g. ITIL) would be beneficial Experience of Microsoft Dynamics (2012AX or 365) would be beneficial Experience of Office365 administration would be beneficial Experience of software deployment processes/systems (e.g. Octopus Deploy … pride in work and suggest ways to improve quality Qualifications Degree level education (Computer Science or other relevant technical discipline) or relevant experience Microsoft certifications or training Foundation level ITIL More ❯

projects successfully. Previous experience in a managerial role is essential. Technical Expertise: In-depth knowledge of the Microsoft tech stack, including cloud services, networking, and virtualisation technologies. Familiarity with ITIL frameworks and best practices in service management. Leadership Qualities: Proven ability to lead diverse teams effectively, providing mentorship and guidance while fostering a culture of collaboration and accountability. Project Management More ❯