1 of 1 Root Cause Analysis Jobs in the Channel Islands

capabilities, and service performance. Own major incident management processes by coordinating technical teams, business stakeholders, and suppliers to quickly and effectively restore services. Lead root cause analysis and post-incident reviews, ensuring lessons learned are documented and improvements are implemented. Manage change enablement processes, including governance, risk … improvement programmes. Experience leading service desk operations, technology support teams, or multi-supplier service environments. Strong understanding of service reporting, operational controls, risk management, root cause analysis, and performance measurement. Working knowledge of infrastructure, cloud services, networks, applications, end-user technology, and monitoring solutions. Excellent stakeholder management ...