in driving Quality Improvement initiatives, building and leading a team of Quality Engineers, ensuring effective regulatory compliance and risk management. Lead the QMS team, focusing on investigation simplification, robust rootcauseanalysis, and effective CAPAs. Deliver training on investigation techniques, rootcauseanalysis, and CAPA effectiveness. Generate and maintain the site Risk Register and … high performance and capability. Represent RoslinCT at customer audits, regulatory inspections, and industry events. About You You will have extensive experience of leading Quality Improvement initiatives. Competence in investigation, rootcauseanalysis, and risk management strategies. A deep understanding of GMP and Quality Management Systems. Strong leadership skills with the ability to inspire and motivate teams. Competence … in investigation, rootcauseanalysis, and risk management strategies. Excellent interpersonal and influencing skills to manage stakeholder expectations. Experience of representing Quality in audits, inspections, and high-stakes meetings. Passion for continuous improvement and delivering results. Qualifications An Honours degree in a relevant life science or equivalent qualification. Next Steps If this sounds like you, then please More ❯
quote and order accuracy, and driving a customer service transformation that elevates satisfaction and responsiveness. The Technical Services Manager role would suit someone who has experience of implementing structured rootcauseanalysis to resolve recurring issues, fostering cross-functional collaboration, and leveraging data-driven insights to support continuous improvement. Ultimately, the Technical Services Manager is responsible for … and a culture of accountability and growth. You will be keen to work onsite, alongside our internal teams to provide team supervision & leadership, customer service oversight, and r oot causeanalysis and issue resolution alongside process improvement and standardisation. We offer a competitive salary, performance related bonus, 25 days holiday, 7.5% pension, medicash health care plan, salary sacrifice … RMI and bespoke requests. Coordinate with sales and technical teams to resolve complex or custom order requirements. Investigate recurring issues in order processing, delivery, or customer complaints. Conduct structured rootcauseanalysis and implement corrective actions. Track and report on issue resolution effectiveness. Identify inefficiencies in current workflows and propose process enhancements. Develop and maintain SOPs (Standard More ❯
Sheffield, South Yorkshire, England, United Kingdom
Massenhove Recruitment Limited
that cannot be addressed by First or Second Line support. You will play a key role in maintaining and improving the organisation’s IT infrastructure, performing deep-dive diagnostics, rootcauseanalysis, and implementing long-term solutions. In addition to supporting escalated incidents, you will contribute to system design, strategic projects, and continuous service improvement. The ideal … Line Support Engineer - Key duties Expert-Level Support & Issue Resolution Take ownership of high-level, complex incidents and problems escalated from Second Line Support Perform in-depth diagnostics and rootcauseanalysis across infrastructure, systems, and applications Develop and implement long-term fixes and preventative measures to reduce repeat incidents Infrastructure Management & Improvement Maintain, monitor, and optimise … support role Strong expertise in server administration, networking, virtualisation, and storage solutions Solid understanding of IT security principles and best practices Ability to carry out detailed troubleshooting and perform rootcauseanalysis Experience managing or contributing to technical projects and service improvements Proficiency in tools such as Active Directory, Group Policy, Office 365, Exchange, and Windows Server More ❯
Reliability Team is central to our mission of keeping industry moving. We collaborate with customers across sectors to enhance equipment performance, longevity, and efficiency. Our approach includes condition monitoring, rootcauseanalysis, and predictive maintenance strategies, combining engineering expertise with cutting-edge technology to prevent failures. We don't just respond to problems; we anticipate them by … established client in the frozen foods industry, known as a leading household brand for over 60 years. Your role involves driving reliability improvement programs across the plant, utilizing data analysis from Power BI and SAP to work closely with plant teams to reduce food safety and maintenance incidents. You will lead onsite maintenance improvements to decrease engineering-related downtime … enhance asset reliability, and ensure cost-effective maintenance lifecycle management. Conducting rootcauseanalysis and delivering actionable recommendations will be key responsibilities. You will manage a small team of technicians responsible for vibration data collection, lubrication routines, and ad-hoc engineering services. Key Responsibilities: Analyze equipment failure data to identify patterns and trends. Conduct rootcauseMore ❯
the operation and maintenance of regulatory reporting systems for financial institutions. This role focuses on ensuring stable system operation through continuous monitoring, rapid incident response (including on-call support), rootcauseanalysis, and documentation. The ideal candidate will have experience in maintaining mission-critical systems and strong skills in SQL-based data analysis, particularly with Microsoft … Location: Central London (Hybrid) Position Overview This position supports the stable operation of regulatory reporting systems used by financial institutions. You will be responsible for system monitoring, incident response, rootcauseanalysis, and providing comprehensive incident reports. The role requires attention to detail and a strong sense of ownership, as you will be supporting systems critical to … Respond to system incidents and provide both temporary and permanent solutions • Extract and analyse data using SQL (Microsoft SQL Server) • Analyse incidents using logs and DB traces to identify root causes • Prepare detailed incident reports, including rootcause and preventative actions • Communicate with clients and internal stakeholders in both English and Japanese Must Requirements • Experience in IT More ❯
projects aimed at enhancing Seller Experience and reducing executive escalations in the Registrations and Verification processes. This pivotal role involves end-to-end project management, from initiation to impact analysis, collaborating closely with R&C Product, Tech, and Operations teams across multiple global sites. You'll manage high-stakes executive-level escalations, conduct rootcause analyses, and … priority escalations from executive, legal, PR, and regulatory channels. Working across verification, compliance, and regulatory programs, RCES collaborates with product, tech, and operations teams to resolve complex issues. Through RootCauseAnalysis and Close Loop Mechanism programs, the team not only addresses immediate concerns but also implements scalable solutions to prevent future occurrences and enhance overall seller … work in ambiguous environments and create structure - Experience working with global teams across multiple time zones - Track record of implementing scalable solutions in a high-growth environment - Experience in rootcauseanalysis and developing mitigation strategies - Demonstrated success in process automation and efficiency improvements PREFERRED QUALIFICATIONS - Master's degree in Business Administration or related field - PMP or More ❯
and cost effective. Managing prototype builds (ensuring logistics of key parts are in control, build plans are in place, production lines are prepared & any issues are recorded). Supporting rootcauseanalysis of prototype build issues down to mechanical product design or assembly issues and suggesting/implementing corrective actions. Providing on-going support to our production … and cost effective. Managing prototype builds (ensuring logistics of key parts are in control, build plans are in place, production lines are prepared & any issues are recorded). Supporting rootcauseanalysis of prototype build issues down to mechanical product design or assembly issues and suggesting/implementing corrective actions. Providing on-going support to our production … products. Managing end to end NPI process, from project concept though to production ramp. Developing electro-mechanical production processes such as SMT & electro-mechanical assembly. Applying process knowledge to rootcause issues found during product assembly and test. Regularly communication to both technical and non-technical personnel using verbal and written styles. Enthusiastic, communicative and inquisitive. Motivated by More ❯
Quality Engineer who is looking to establish a career in a fast growing, award-winning, global semiconductor company. You will take ownership of supplier and customer facing issues, establishing root causes and implementing a range of improvements to prevent future issues for KLA-SPTS end customers, and enhance manufacturing efficiency, by minimising the impact of supplier issues. You will … day to day responsibilities will include: Field and supplier quality issue management : Investigate and analyse customer-reported field issues, and manufacturing issues, including product defects, failures, and performance concerns. RootCauseAnalysis : Perform rootcauseanalysis (RCA) to identify the underlying causes of issues, collaborating with engineering and product teams to implement corrective actions. … Data Analysis & Reporting : Collect, analyse, and interpret data from customer feedback, field reports, and test results. Generate and present detailed reports on trends and recurring issues. Multi-functional Collaboration : Collaborate with Product Development, Manufacturing, and Service teams to provide technical guidance and ensure that corrective actions are implemented effectively. Problem Resolution : Develop and implement corrective and preventive actions (CAPA More ❯
liaison with contractors. Identify common failure modes and areas for Reliability and Efficiency Improvement within Engineering and Production. Apply Reliability Centred Maintenance approaches such as Predictive Maintenance, Preventative Maintenance, RootCause Failure Analysis, Condition Based Maintenance, Failure Modes and Effects Analysis. Apply Reliability analysis techniques such as Vibration Analysis, Condition Monitoring, Oil Analysis etc. … and interest in fixing computing equipment as necessary Drive to continuously improve engineering processes Working knowledge and/or Certification in, condition-based monitoring techniques. A strong understanding of rootcauseanalysis and failure analysis Independence and ambition Here at Jardox there is a great family feel, with a brilliant team spirit where everyone is valued More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Philips International
Service Delivery Performance Specialists Job Description Service Delivery Performance Specialist In this role you You are responsible for driving service delivery excellence by enhancing operational performance, productivity, continuous improvement, rootcauseanalysis, and solution delivery-working independently with limited supervision. This includes optimizing systems, processes, and cross-functional teams that support customer service and solutions delivery, ensuring … the efficient and effective execution of services and outcomes. Your role: Analyze Operational Performance Conducts thorough analysis and creates insightful reports comparing actual service delivery outcomes against predefined performance targets to inform strategic decision-making. KPI Management and Reporting Oversees the end-to-end process of data mining, management, and reporting for key performance indicators (KPIs), supporting ongoing performance … monitoring, rootcauseanalysis, and continuous improvement efforts. Leverage Business Intelligence Tools Utilizes business intelligence (BI) platforms to identify and quantify operational challenges, recommend evidence-based improvements, and measure the effectiveness of corrective actions over time. Coordinate Data Collection for Compliance Collaborates with cross-functional project teams to collect install base data necessary to meet quality and More ❯
Follow change management process and develop ad-hoc PLC ladder code change • Familiarization with Siemens and/or Allen Bradley PLC processes and input/output modules. • Provide detailed analysis and testing of existing and new engineering solutions and components • Work with IT, FC Software and Operations Engineering to develop and update controls knowledge and training document for the … Facilities Engineering team. • Be responsible for incident follow-up, rootcauseanalysis and documentation. • Undertake industrial engineering design on existing material handling modules within European network • Provide technical documentation such as flow diagrams, conveyor and equipment layouts, installation details, schedules and budgets. • Support commissioning of new automation elements • Actively participate in local or EU network level control … projects and Initiatives • Provide value engineering/value analysis • Ensures adherence to all Health & Safety procedures. Be proactive in the raising of potential H&S issues and the development of personal safety awareness • Use AutoCAD to review, develop and maintain electrical schematic and conveyor layout drawings • Fully understand and ensure procedural adherence to industry operating standards such as QS More ❯
Provide post-Go-Live support to end users, including issue resolution and day-to-day SAP guidance. Utilize SAP standard reports and ad-hoc data extracts (including Excel) for analysis, troubleshooting, and reconciliation of master and transactional data. Perform functional debugging, tracing, and root-causeanalysis of system issues and process gaps. Collaborate with technical and … configuration and support. Practical knowledge of Fiori user interface and CDS Views in S/4HANA. Experience with data migration and cutover activities including reconciliation strategies. Ability to perform rootcauseanalysis and troubleshoot issues across SAP modules. Skilled in data reporting and extraction , using SAP reports and Excel for reconciliation and analysis. Proficient with Microsoft Office More ❯
software. Monitoring computer networks and systems to identify how performance can be improved. Monitoring system performance and troubleshooting issues. Support in upgrading systems with new releases and models. Perform analysis to understand the user needs. Conduct tests and identify errors of the programs. Managing technical documentation Assist in troubleshooting technology issues. Help with upgrading network equipment. Help with upgrading … workstations. Coordinate the completion of Standard Operating Procedures for relevant systems. Perform rootcauseanalysis of complex system problems and provide corrective action. Support and work proactively on rootcauseanalysis, problem solving and standard operating procedures creation. Answer inquiries and provide basic training to users in the proper use of hardware and software. More ❯
Dundee, Angus, United Kingdom Hybrid / WFH Options
NCR Atleos Corporation
/release plan and delivering this solution on time to the business Participate and contribute to an effective software development lifecycle including a high focus on customer support and rootcauseanalysis Conduct testing based on knowledge of system architecture, interdependencies and interactions Accurately estimate time and resources for software development efforts Incorporate unit testing/rootcauseanalysis practices into software development process Provide technical leadership and assistance to internal and external product development teams Communicate the architecture and recommendations to senior management, NCR customers, partners and others via formal presentations, white papers, and conversations Basic Qualifications BSc in Computer Science, BEng in technical discipline, or equivalent on the job experience Excellent written More ❯
Risk Events and Issues - working with the BU - who own and are accountable for the risk - ensuring that prompt engagement, mitigation and any subsequent remediation. Facilitate investigation and conduct rootcauseanalysis to address repeated issue types Perform quality assurance on documentation of ORE/Issue as necessary to understand and address the root causes Monitoring … e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: Scoping, prioritizing, and support remediation of operational risk events/issues Investigating and conducting rootcauseanalysis to address repeated operational risk event/issue types Performing quality assurance on documentation of operational risk issues and events Overseeing BU remediation process for More ❯
our client excellence and regulatory teams to interpret new requirements and how they can be accommodated into their Target Operating Models Leveraging analytics tools & core methods to assist with rootcauseanalysis and identify opportunities for improvement Partnering with our technology engineers & data strategists on defining architecture strategies and controls Collaborating across teams to take designs into … the overall design of our strategy, processes and technology architecture and sharing this knowledge across Investment Operations Proven track record driving and successfully delivering complex, cross-function projects Strong root-causeanalysis and creative problem-solving skills, coupled with the self-motivation and leadership to drive projects to completion Ability to consistently produce high quality project documentation … moving targets Demonstrated success collaborating, ability to influence without authority 7+ years experience PREFERRED QUALIFICATIONS Functional Architecture Design Business Process Re-Engineering Experience across a project lifecycle from scoping & analysis to delivery Degree in Operational Strategy Technical knowledge of financial service industry utilities At Wellington Management, our approach to compensation is designed to help us attract, inspire and retain More ❯
networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the company’s PM team. Oversee incident management, rootcauseanalysis, and rapid resolution of system outages or performance degradation. Ensure compliance of company procedures such as change management, patch management and security and audit processes. … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking rootcauseanalysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯
City of London, London, United Kingdom Hybrid / WFH Options
REC SOLUTIONS LIMITED
with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, rootcauseanalysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking rootcauseanalysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯
City of London, London, United Kingdom Hybrid / WFH Options
REC SOLUTIONS LIMITED
with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, rootcauseanalysis, and rapid resolution of system outages or performance degradation. Ensure compliance of procedures such as change management, patch management and security and audit processes. Assist … understanding of cybersecurity principles and experience implementing security measures in a regulated environment. Ability to coach, mentor, and upskill staff; develop career paths and ensure team resilience. Experience undertaking rootcauseanalysis including prevention orientated solution reporting. Working experience with deployment tools (e.g. GitLab pipelines) and rollback strategies. Proficiency in managing bare-metal servers, virtualization platforms such More ❯
microservices, and infrastructure components. Manage internal and external penetration testing engagements for Funding Circle applications, services, and cloud infrastructure. Oversee and enhance vulnerability management processes, focusing on strategic remediation, rootcauseanalysis, and preventative measures. Contribute to drive implementation of security automation across cloud infrastructure configuration, vulnerability management, and compliance monitoring. Design, implement, and support the adoption … implementing relevant security checks. Solid experience with container security and securing container orchestration platforms (Kubernetes/EKS). Proven ability contributing significantly to vulnerability management programs, including advanced triaging, rootcauseanalysis, risk assessment, and strategic remediation planning. Strong communication and influencing skills, with the ability to articulate complex security concepts clearly to technical audiences. Strong knowledge More ❯
as a Supplier Quality Assurance Engineer: Conduct assessments of incoming components, with a focus on PCBA suppliers and electronics. Develop and implement supplier inspection, testing and evaluation processes. Lead rootcauseanalysis and corrective actions. Monitor supplier performance and drive continuous improvement initiatives. Manage supplier audits, concessions and compliance with quality standards. Produce detailed reports and analysis … you as a Supplier Quality Assurance Engineer: Degree or equivalent experience in Engineering, Quality or Manufacturing. Significant experience in supplier quality engineering, ideally in electronics/PCBA. Skilled in rootcauseanalysis and supplier development within a manufacturing environment. Confident working in a fast-paced, cross-functional team with regular supplier interaction. Strong communication skills and the More ❯
Ebbw Vale, Gwent, United Kingdom Hybrid / WFH Options
Principality Building Society
Security Analysts to manage vulnerabilities and respond to incidents effectively. Providing expert 3 rd line security support to IT and business colleagues, ensuring support requests meet SLA targets. Conducting rootcauseanalysis and driving remediation plans to address security issues. Acting as a security ambassador within IT, promoting best practices and awareness. Technical Skills & Experience: Strong knowledge … firewall technologies such as CheckPoint, Cisco and VWware NSX. Familiarity with Endpoint Detection and Response (EDR) tools including CarbonBlack, zScaler and Microsoft. Other Skills: Excellent fault finding, diagnostics and rootcauseanalysis abilities. Skilled in technical report writing and production of management information (MI). Strong communication skills to effectively collaborate across teams. You'll be part More ❯
WHS stakeholders for the pillar(s) that you directly support. • Establish incident investigation, escalation and reporting structures within your area of responsibility to ensure timely notification and collaboration on rootcause analysis. • Ensure risks of maintenance operations are assessed and the reduction measures are implemented, policies and requirements are effectively communicated, sites have the ability to ask questions … starting with our customer needs and partner with stakeholders to identify and mitigate high-risk safety hazards, ensuring maintenance operations remain safe. We analyse incidents, review KPIs, and conduct rootcause investigations to drive continuous improvement. Through training, policy development, and engagement initiatives, we influence safe behaviours and strengthen Amazon's safety culture. Our work ensures that risk … influence safe behaviours by analysing human factors and fostering a positive safety culture through engagement initiatives. A core part of our role is examining KPIs, incidents, and events, conducting rootcauseanalysis to ensure lessons learned are adopted. Where applicable, we use these insights to shape safety interventions and proactively mitigate risks. We support RME teams by More ❯
At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the … to meet their specific accounting and financial reporting requirements. Diagnose and troubleshoot technical issues related to the consolidation software, collaborating with internal development teams to ensure timely resolution. Perform rootcauseanalysis for recurring issues and implement preventive measures. Utilise your strong accounting knowledge to assist clients in understanding and implementing consolidation best practices. Stay updated on … to work independently and as part of a team in a fast-paced environment. Familiarity with accounting standards (e.g., IFRS, GAAP) and financial reporting requirements. Preferred Skills Experience with rootcauseanalysis and implementing preventive solutions. Previous involvement in software enhancement or feature validation. Capability to develop and deliver user training and documentation. Bilingual or multilingual abilities More ❯
scoring, and mitigation strategies. Communicate the status and impact of incidents clearly to all relevant stakeholders, working in collaboration with them to resolve and close down actions. Conduct thorough rootcauseanalysis, host post-incident reviews, and ensure implementation and tracking of post-incident remedial actions for accountable stakeholders. Develop, maintain, and continuously improve the effectiveness of … complex, sometimes high-pressure situations and deliver the right outcomes for our business and customers. Experience with incident management technology and process automation to drive operational improvements. Expertise in rootcauseanalysis, action tracking, and developing reporting to monitor progress and risk mitigation. Excellent stakeholder management and influencing skills, with the ability to maintain focus and accountability More ❯