3 of 3 Remote SLA Jobs in the Channel Islands

monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for More ❯

FDEs) who act as technical contacts to resolve issues, the TAM will own service escalations and communications and work closely with FDEs to meet SLA promises, optimize customer experiences, and drive successful outcomes. Our TAMs are available during customer working hours. At times, availability outside of these hours will be More ❯

Support Consultant Permanent Location: Home Based (UK) Skills: Unit4 ERP (Finance Modules), SQL, Excellent Communication Skills We are looking for a professional, efficient, and effective support consultant to provide support for our Managed Service customers in the resolution of logged More ❯