4 of 4 Remote Service Management Jobs in the Channel Islands

Agresso) Applications Manager Location: Hybrid/Remote Sector: Public About the Role Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents are resolved quickly, and longer-term … improvements are delivered. This is a hands-on leadership role that requires balancing day-to-day service management with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet the needs of the organisation. Key Responsibilities Manage the end-to-end delivery of application services … ensuring efficiency, quality and compliance with SLAs and KPIs. Lead major projects and reviews within the applications portfolio to enhance service delivery. Monitor and resolve incidents and service requests, escalating complex cases as required. Ensure applications and services comply with legal, regulatory and organisational policies. Directly or matrix manage a small team, supporting their performance and professional development. More ❯

Proven Security Cleared Business Continuity SME required to help our government organisation replace their current IT Tooling for Business Continuity Service Management, and support the organisation to drive continual improvements to their Business Continuity processes. This role requires expertise in Business Continuity and IT Service Continuity, preferably using ServiceNow Governance Risk and Compliance Modules. Essential Skills and … Experience: Proven experience in Business Continuity & IT Service Continuity planning Experience in implementing BCM software - preferably within a ServiceNow environment Strong understanding of resilience and recovery technologies. Experience in writing technical and business requirements. Excellent communication and stakeholder management skills. Ability to work under pressure and manage multiple priorities. Strong analytical and reporting skills. Knowledge of relevant regulations … with ServiceNow and/or Riskonnect business continuity platforms. Familiarity with public sector or government environments and regulated services. Experience in facilitating continuity exercises and audits. Understanding of IT service management and SLAs. Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place next week, so please apply immediately or call Bangura More ❯

team What we're looking for: ** Essential ** Active SC Clearance - or lapsed within the last 12 months Solid understanding of the full software development lifecycle Familiarity with ITIL IT Service Management processes Strong appreciation for development standards and quality procedures 2+ years' professional experience with some of the following technologies: Technical Skills: .Net MVC ASP.net WebForms Hibernate Entity More ❯

looking for: 5+ years experience leading ERP implementations (Epicor ERP essential). Strong background in project governance & PMO best practice. Experience managing cross-functional teams & external partners. Excellent stakeholder management and communication skills. Strong planning, scheduling, and risk management capabilities. PMP, PRINCE2, or AgilePM certification (highly desirable). Bonus points for: Experience in an Epicor partner organisation. Knowledge … of modules like Finance, Manufacturing, Supply Chain, Service Management. Familiarity with Salesforce Certinia PSA and T&M delivery models. Whats on offer: Competitive salary & benefits. High-impact leadership role on complex ERP projects. Ongoing professional development. Hybrid/remote flexibility. More ❯