Technical Support Administrator
Chatham, Kent, United Kingdom
Confidential
the production environment ensuring all changes have a positive impact. Furthermore the role must ensure a smooth and simple process when dealing with live system issues, maintaining visibility, tracking live issues and working closely with key internal stakeholders. The iSeries Support Analyst must also ensure that the team adhere … auditors for documentation and information requests All Change Requests (CRs) and Project deliverables are expected to be delivered in agreed timelines. Daily System Health check & monitoring Maintaining and refining Halcyon message alerting tool Maintaining and refining Advanced job scheduler tool Maintaining LogAgent security tool User profile/… Menu maintenance Replication maintenance Maintain tape library schedules and ensure tapes are in correct slots via BRMS, Backup maintenance including the encryption system maintenance Mentor and coach L3 Administrators in order to enhance knowledge Work on process improvements and automation of manual tasks Assist with more technical support issues more »
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