Business Transformation Analyst - 12 months
- Hiring Organisation
- Delta Housing
- Location
- Chelmsford, Essex, United Kingdom
- Employment Type
- Full-Time
- Salary
- £54,314 per annum
Business Transformation Analyst - 12 months £54,314 per annum Chelmsford Temporary Full-Time We are looking for a Business Transformation Analyst to support the design and improvement of customer-facing and colleague-enabled services across Delta. The role will use customer insight, service design techniques … process improvement methodologies to create simpler, more efficient and customer-centred services. Working across operational teams, digital delivery, customer services and transformation programmes, the CX Designer will map end-to-end customer journeys, identify pain points, redesign processes, develop future-state customer journeys and support the implementation of service ...