a critical role in enabling performance driven decision making across the service organisation. Reporting to the Head of Service Performance, this role is responsible for the design, delivery, and continuousimprovement of Service based reporting, analytics, and insight generation that supports operational excellence and strategic growth. With expert level knowledge of the ServiceNow platform - particularly Performance Analytics … for monitoring service performance, customer satisfaction, and SLA achievement. A key part of the role is transforming raw data into meaningful insights and executive level narratives that drive improvement, enable capacity planning, and inform the integration of AI and automation into service delivery. Working at the intersection of data, technology, and service, the ServiceNow Reporting & Insights Lead ensures … and organisational goals such as scalability, cost control, and service innovation. With a strong analytical mindset and a passion for customer service, you will help create a culture of continuousimprovement and data informed action, ensuring we always do the right thing for the customer. This is a hybrid role based either in our Coventry or Chelmsford More ❯
case strategies for internal review and audit. Identify potential fraud indicators and escalate concerns appropriately. Contribute to team performance by meeting SLAs, including response times and telephony standards. Support continuousimprovement by identifying operational inefficiencies and suggesting enhancements. Identify and pursue all avenues of recovery. Appoint panel service providers where necessary and monitor their performance. Keep senior More ❯
with long-term business goals. Enable the business to become data-driven through the design and delivery of BI and data solutions Champion innovation and foster a culture of continuous improvement. Collaborate across departments to ensure seamless integration and user-centric design. Stay ahead of emerging tech trends and bring fresh ideas to the table. Working Arrangements: This is More ❯
optimised to support HR operations, data integrity, reporting and compliance, while collaborating closely with HR and IT teams. The HR Systems Administrator ensures seamless system functionality, user support and continuousimprovement of HR technology solutions. Team Kennedys HR team support the firm around the world with all people related matters. The HR team is based in Chelmsford More ❯
