Head Of Customer Experience Chelmsford, England, United Kingdom
- Location
- Chelmsford, England, United Kingdom
must be as comfortableoptimising onsite experience designas they are in a product roadmapsession. What You'll Be Responsible For Website Product & Online Conversion Co-own the Lookers digital product roadmapwith engineering,transformingthedigitalCX strategyto align withbest-in-classjourneysand expectations Optimise and obsess about used car search, merchandising, service booking, part … position Lookers as the retailer that genuinely understands EV customers. Team and Leadership You’lllead a small team across UX/CRO, technical SEO andwebsite content and Brand, working closely with engineeringon digital product and operations on site levelimprovements. You’lllead theday-to-dayrelationship with the product agencyduring product development ...