2 of 2 Remote Customer Service Jobs in Chelmsford

ts.com About Fusion Technology Solutions As the demand for secure, high-performing technology grows, so does the need for fast, proactive support. Fusion Technology Solutions is a leading Managed Service Provider, helping businesses across the UK boost productivity and stay protected with innovative cloud, communications, infrastructure, and cybersecurity solutions. In an increasingly digital world powered by AI, automation, and … multiple Level 1 and Level 2 IT Support roles. If you’re looking for strong career progression, ongoing training, and the chance to work with a friendly, talented, and customer-focused team — we’d love to hear from you. The Roles Our service desk is the first point of contact for our clients and the place where most … new users and small project tasks. · Maintain accurate documentation, ticket notes, and asset records. · Report complex issues to the appropriate people. · Help update guides and improve services. · Deliver excellent customer service at all times. Level 2 engineers will additionally: · Take ownership of more complex technical issues . · Support server/Azure Active Directory administration. · Assist with solving network More ❯

Service Desk Analyst Location: Chelmsford, Essex (Hybrid – 1 day per week onsite, remainder remote) Salary: Competitive + Benefits About the Role This is an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Service Desk Analyst , you’ll be working on cutting-edge technology platforms within the London Market Insurance sector … developing a strong foundation for a successful IT career. Excellent communication skills are essential, as you’ll be liaising directly with clients to deliver an outstanding customer service experience while supporting key technology platforms. Key Responsibilities Respond to user calls, emails, and queries in a timely and professional manner Raise, log, and manage support tickets through to resolution … Triage and prioritise incidents in line with service level agreements (SLAs) Perform password resets and other routine IT support tasks Assist with onboarding new starters and setting up accounts and access Troubleshoot and resolve first-line technical issues or escalate where appropriate Contribute to maintaining knowledge base articles and documentation About You We’re looking for someone who is More ❯