1 of 1 Remote Customer Service Jobs in Chelmsford

support across a wide range of queries relating to worker’s payroll and assignments. The desired outcome of this will be to foster trust, maintain strong relationships, and ensure service excellence that reflects Giant’s commitment to compliance, transparency, and customer satisfaction Key responsibilities of the role include: Responding to a high volume of inbound queries by phone … and email, delivering excellent customer service. Ensuring first-time resolution wherever possible through clear and concise communication. Recognising and escalating complaints appropriately to maintain service standards. Collaborating with internal teams to find timely solutions and ensure follow-through. Maintaining accurate procedures and contributing to team knowledge and process improvements. Driving high satisfaction scores by delivering a consistently positive … support experience. Your ideal experience & competencies Ideally you would have a business-related degree or at least 1 years’ experience of customer service delivering against service level agreements. Excellent professional and friendly attitude and be able to quickly develop a rapport with customers over the phone via inbound & outbound calls and to deliver a customer 1st More ❯