Digital Service Manager
- Hiring Organisation
- Reed
- Location
- Chelmsford, Essex, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £35.53 per hour, Inc benefits
services, ensuring they meet organisational needs and user expectations. You’ll lead multidisciplinary teams, manage service operations, and drive improvements through collaboration, innovation, and data-led decision-making. Key Responsibilities Own and manage the live operation of digital services Act as an escalation point for incidents, problems, and service … collaboratively across departments to reduce failure demand and improve service efficiency Use user feedback to enhance digital experiences Ensure services comply with information governance, data protection, and security standards Deliver service improvement projects using strong project management skills Manage suppliers, budgets, and financial performance Key Skills & Experience Proven ...