Southend-on-sea, Essex, United Kingdom Hybrid / WFH Options
Havens Hospices
in Thundersley, this role plays a key part in progressing and monitoring procedures and processes, ensuring that the Charity remains compliant with all relevant DataProtection and Information Governance regulations. Please be aware that, unfortunately, Havens Hospices is unable to offer UK visa sponsorship at this time. Although … welcome applications from all sections of the community. Detailed job description and main responsibilities To ensure the Charity has an accurate, complete and maintained dataprotection registration with the Information Commissioner's Office as a DataProtection Officer. To ensure the Charity complies with all relevant … legislation in relation to information governance, including the General DataProtection Regulation and DataProtection Act 2018. To support with information requests under current DataProtection Legislation and the Freedom of Information Act/Environmental Information Regulations, ensuring that requests are dealt with in More ❯
are consistently achieved while delivering an exceptional customer experience. You'll play a key role in setting SLAs, coaching the team, and analysing performance data to drive meaningful improvements. Key Responsibilities Lead, manage, and motivate the 1st Line Support Team to consistently meet service levels and performance targets. Set … monitor, and refine SLAs and KPIs, ensuring a clear and accountable service delivery framework. Use service data and trends to identify areas for improvement and implement practical, scalable solutions. Support customer satisfaction initiatives, contributing to performance in CSAT and NPS scores. Oversee the creation and management of Knowledge Base … service improvement reports to senior leadership. Monitor quality of service via telephony and ticketing platforms, ensuring consistency and high standards. Uphold strict adherence to dataprotection, information security, and relevant company policies. Promote and embody the organisation's values, with a strong focus on Safeguarding, Equality, and Diversity. More ❯
have the opportunity to have a big impact in a growing and exciting company. Key duties include: Maintain and manage the CRM database, ensuring data accuracy and integrity. Oversee data segmentation and analysis to identify customer trends and behaviours and devise effective targeting strategies to maximise impact. Assist … integrated through automation, eliminating bottlenecks and manual errors. Generate marketing reports and dashboards to track key CRM metrics and performance indicators. Ensure compliance with dataprotection regulations and company policies. Safeguard client information and maintain confidentiality. Skills and experience you must have: Proven experience working with Keap or … Go High-Level CRM systems or similar. Knowledge of CRM customisation, structure, configuration and administration. Experience with data migration, cleansing and segmentation techniques. Knowledge of personalised marketing techniques and tools. Experience with marketing automation platforms. Knowledge of setting up automated campaigns, workflows and drip marketing Strong analytical skills to More ❯
Loughton, Essex, South East, United Kingdom Hybrid / WFH Options
Profile 29
tables, views, and indexes to support application requirements. Query Development and Optimization: Create and enhance complex SQL queries, stored procedures, and functions for efficient data manipulation. Database Maintenance: Perform backups, indexing, and performance tuning to ensure optimal database functionality. Performance Monitoring: Utilize tools such as Redgate SQL Monitor to … Troubleshooting: Analyse and resolve database issues such as deadlocks, contention, and slow queries. Security: Implement measures to safeguard sensitive information and ensure compliance with dataprotection regulations. Disaster Recovery: Establish and test backup and recovery plans for business continuity. Capacity Planning: Monitor storage usage and plan database scaling … the UK unrestricted for at least the next 5 years. In accordance with GDPR by applying you give Profile 29 consent to use your data for recruitment purposes only (details of Profile 29s privacy policy can be found at: profile-29 .com/privacy) Profile 29 recruitment keywords: sql More ❯
Saffron Walden, Essex, South East, United Kingdom Hybrid / WFH Options
EMBL-EBI
in Heidelberg (Germany) and in Hinxton, near Cambridge (UK) at EMBLs European Bioinformatics Institute (EBI), which is a world-leading bioinformatics centre providing biological data to the scientific community. We have overall responsibility for all legal matters involving EMBL. Given EMBLs status as an International Organisation, its operation is … effectively with various stakeholders, both at Headquarters and locally; these include scientific clients and scientific service teams, Grants Office, Procurement, Technology Transfer/IP, DataProtection and Compliance You will have the opportunity to contribute to the development and improvement of processes You may be required to travel More ❯
Employment Type: Permanent, Part Time, Work From Home
and software for users. Assist with network connectivity issues (Wi-Fi, LAN, VPN). Support security protocols, including antivirus updates and ensuring systems meet dataprotection standards (GDPR compliance). Assist in managing user accounts (Active Directory) and email accounts. Provide remote and on-site support as needed. More ❯
maintaining excellent service levels, identifying areas for improvement, and mentoring team members to help them reach their full potential. You'll be hands-on, data-driven, and customer-focused-playing a key role in ensuring service excellence across the business. Key Responsibilities: Lead and manage the daily performance of … the Customer Support Team, ensuring SLAs and KPIs are consistently met. Analyse service trends and performance data to identify areas for improvement and implement practical solutions. Drive customer satisfaction by contributing to key metrics such as CSAT and NPS. Coordinate the creation of clear and helpful Knowledge Base content … culture of continuous improvement, driving efficiency and innovation within the support function. Provide regular performance reports and updates to senior management. Ensure adherence to dataprotection and information security protocols. Monitor service quality via telephony and ticketing systems, using findings to enhance delivery and consistency. Ensure all practices More ❯
functionality. Monitor and enhance IT service performance using defined KPIs and SLAs. Develop and present service delivery reports for executive review. Ensure system security, dataprotection, and adherence to licensing regulations. Manage hardware and software procurement to optimize cost-effectiveness. Provide secure remote access for users and address More ❯
functionality. Monitor and enhance IT service performance using defined KPIs and SLAs. Develop and present service delivery reports for executive review. Ensure system security, dataprotection, and adherence to licensing regulations. Manage hardware and software procurement to optimize cost-effectiveness. Provide secure remote access for users and address More ❯
the smooth and effective day-to-day running of the school site, as well as the school's compliance arrangements (including building compliance and dataprotection). The successful candidate will have a flair for project management, excellent communication and organisational skills and unwavering attention to detail. They More ❯