5 of 5 Issue Tracking Jobs in Chelmsford

and maintaining scalable solutions. • Solid understanding of SaaS architecture, microservices design, and distributed application development. • Familiarity with software development lifecycle processes, including requirements gathering, issue tracking, version control, and CI/CD pipelines. • Strong analytical and problem-solving skills, with the ability to make informed, effective technical decisions. More ❯

with hardware, firmware, and cross-functional teams on system architecture and software requirements. Develop low-level Linux drivers and software components. Use Jira for issue tracking and project coordination. Employ Git for version control using best practices. Perform testing, debugging, and validation of embedded software. Participate in code More ❯

code quality, performance, and reliability. Create Linux kernel drivers and low-level software components to interface with hardware devices and peripherals. Utilize Jira for issue tracking, task management, and project coordination to ensure timely delivery of software modules. Employ Git for version control, employing best practices for branching More ❯

code quality, performance, and reliability. Create Linux kernel drivers and low-level software components to interface with hardware devices and peripherals. Utilize Jira for issue tracking, task management, and project coordination to ensure timely delivery of software modules. Employ Git for version control, employing best practices for branching More ❯

asked to: Lead and mentor the Support Team, promoting a culture of excellence and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism … and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira to streamline internal collaboration and issue tracking. Ensure smooth integration between Freshdesk and Jira for cross-team efficiency. Collaborate with Partner and Project Managers to align support and enhance customer experience. Refine support processes in line with … with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing More ❯