1 of 1 Process Improvement Jobs in Chelmsford

delivery of IT support services across the organization. This role ensures high levels of customer satisfaction, timely resolution of incidents and requests, and continuous improvement of service desk operations. Key Responsibilities: Team Leadership & Management Lead, mentor, and develop a team of service desk analysts and technicians. Conduct regular performance … customer-focused culture within the service desk team. Handle escalations and ensure high levels of user satisfaction. Communicate effectively with stakeholders at all levels. Process Improvement Identify opportunities to improve service desk efficiency and effectiveness. Lead initiatives to automate and streamline support processes. Maintain documentation and knowledge base ...