Employee Support Officer
Chelmsford, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Giant Group
00pm Tenure: Permanent About us We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis. To understand more about Giant Group and our services please browse our website at: www.giantgroup.com About the role As Employee Support Officer , you will have an impact on the experience and satisfaction of our contractors and clients by being their first and most … compliance, transparency, and customer satisfaction Key responsibilities of the role include: Responding to a high volume of inbound queries by phone and email, delivering excellent customer service. Ensuring first-time resolution wherever possible through clear and concise communication. Recognising and escalating complaints appropriately to maintain service standards. Collaborating with internal teams to find timely solutions and ensure follow-through. More ❯
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