3 of 3 2nd Line Engineer Jobs in Cheltenham

2nd Line Technical Engineer - M365, Sophos - Cheltenham - £30k - £36k Are you ready to step into a role that is massively backed by training and development? Do you want to be part of an established, growing MSP that will invest into your future? Are you someone who thrives in a fast-paced, client-facing support environment … Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a … strong career path in IT. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs More ❯

Jobs Search Type All Job Area All 2nd Line Technical Engineer - M365, Sophos - Cheltenham - £30k - £36k Are you ready to step into a role that is massively backed bytraining and development?Do you want to be part of an established,growing MSP that will invest into your future?Are you someone who thrives in a … fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen … your skills, and further build a strong career path in IT . What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and firewall security Using ConnectWise as your central service desk platform Visiting client sites More ❯

2nd Line Support Engineer – Contract Onsite | Cheltenham Up to £225 per day (Inside) 3-month contract We’re looking for an experienced 2nd Line Support Engineer to join an IT team delivering BAU support across a multi-site environment. You’ll handle a mix of tickets—hardware, software, user access … and desktop issues—escalating where needed but owning most problems through to resolution. What you’ll be doing: • Resolving 2nd line tickets across laptops, desktops, and mobile devices • Managing user access, permissions, and profile issues (Active Directory) • Troubleshooting Windows 10/11, M365, Outlook, and Teams • Supporting printer, network, and basic server-related faults • Logging, updating, and … closing tickets accurately in the ITSM system . What you’ll need: • Proven 2nd line support experience in a busy IT environment • Strong knowledge of Windows OS, M365, AD, and basic networking • Good communication skills and a hands-on, customer-focused approach • Available to work on-site and hit the ground running More ❯